Faster Payment Returned (Tesco to Santander)

tg99

Made a faster payment from my Tesco current account to my Santander current account and payment never arrived whereas normally goes through in a matter of minutes as have done this transaction many a time. Shortly after 24 hours elapsed it reappeared in my Tesco account as 'FP returned'. Tesco say they sent the payment and must be error at Santander end; Santander say no evidence that they ever received it let alone returned it. Anyone had similar issue before?

Ashen

Yes, I had this a few weeks ago.- £1000 sent to my Santander account from Tesco, didn't show up. I then got a 'Returned' entry in my Tesco account a day or so later.

I tried a couple of days later again, it went through OK.

tg99

Ashen wrote: »

Yes, I had this a few weeks ago.- £1000 sent to my Santander account from Tesco, didn't show up. I then got a 'Returned' entry in my Tesco account a day or so later.

I tried a couple of days later again, it went through OK.

Did you find out the reason for the return?

agrinnall

tg99 wrote: »

Did you find out the reason for the return?

Does it matter? Did you incur bank charges as a result of the failure to fund your Santander account? If not, just do it again.

tg99

agrinnall wrote: »

Does it matter?

Yes, otherwise I would not have asked.

Ashen

tg99 wrote: »

Did you find out the reason for the return?

No, as a one-off occurrence at the time, it would have taken too much effort and time to look into - for no gain and no guarantee of a correct answer.

andi2

Had the same two days ago & it looks as though the second attempt hasn't made it either. Tesco to Santander.

If this one fails I'll send it somewhere else & try from there to Santander.

(I know this thread is 6 months old, but finding it did reassure me somewhat, this morning)

System

Seems a little odd that it took 24 hours to be unsuccessful.
It's my understanding that FP inter-bank communication is realtime.

Shakin_Steve

Are Santander actually running all their own systems now? I had accounts at both A&L and Abbey and trying to integrate the systems was a horrendous experience, for customers that is.