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SKY switch help

DazJames90
Posts: 4 Newbie
Okay, it's a bit of a mad one...
In october I received an email from my broadband provider at the time stating they were increasing their prices and if i wanted to leave I had 30 days to do so without charge.
That night i spoke to a Sky advisor over live chat about switching. I explicitly asked the guy if i needed to contact my current provider to which he replied "No, we will do everything." So i agreed and everything was fine until next month when i received a monthly bill from talk talk. I called Sky who advised because i opted for a new number it wasn't technically a switch. (I asked the live chat guy if i could have a new number and he said yes.) So they advised i call talktalk and cancel now, i gave them a call and they said because it was over 30 days when the email was sent that i had to pay termination fees of around £215.00
I logged a complaint with Sky who are stalling and stalling and stalling saying they can only cover me for £100.00.
Anybody got any advice please?
Thanks
Daz
In october I received an email from my broadband provider at the time stating they were increasing their prices and if i wanted to leave I had 30 days to do so without charge.
That night i spoke to a Sky advisor over live chat about switching. I explicitly asked the guy if i needed to contact my current provider to which he replied "No, we will do everything." So i agreed and everything was fine until next month when i received a monthly bill from talk talk. I called Sky who advised because i opted for a new number it wasn't technically a switch. (I asked the live chat guy if i could have a new number and he said yes.) So they advised i call talktalk and cancel now, i gave them a call and they said because it was over 30 days when the email was sent that i had to pay termination fees of around £215.00
I logged a complaint with Sky who are stalling and stalling and stalling saying they can only cover me for £100.00.
Anybody got any advice please?
Thanks
Daz
0
Comments
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The price increase letter/ email usually requires you to phone a number and say that due to price increase you wish to terminate the contract .
Sky are right they do everything when it comes to a transfer . But you needed to do as above to cancel current contract without penalty .
In my view Sky owe you nothing at all .0 -
Sky are correct as you asked if you'd get a new number. You may have meant to ask if a change was necessary, but your wording made it seem as though you wanted a change.
Although Sky's phone lines are UK based, they do use foreign staff for 'chat' work so language can be a problem (one of the reasons I prefer to phone, as you can clarify more easily.)0 -
I'm actually surprised Sky offered you anything at all (or did I misunderstand that part?)
You need to talk to Talktalk and try and get them to waive the termination charges just leaving the final month to pay.0 -
Hey guys thanks for your input.
Spoke to them today and they are reimbursing me the cost of the termination and all of the bills I had paid in between. I didn't actually think I was in the wrong here your responses had me worried.
Thanks anyway0 -
DazJames90 wrote: »Hey guys thanks for your input.
Spoke to them today and they are reimbursing me the cost of the termination and all of the bills I had paid in between. I didn't actually think I was in the wrong here your responses had me worried.
Thanks anyway
Who reimbursed you though? Sky or Talktalk?0 -
Sky did, as it was their error0
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