SKY switch help

DazJames90

Okay, it's a bit of a mad one...

In october I received an email from my broadband provider at the time stating they were increasing their prices and if i wanted to leave I had 30 days to do so without charge.

That night i spoke to a Sky advisor over live chat about switching. I explicitly asked the guy if i needed to contact my current provider to which he replied "No, we will do everything." So i agreed and everything was fine until next month when i received a monthly bill from talk talk. I called Sky who advised because i opted for a new number it wasn't technically a switch. (I asked the live chat guy if i could have a new number and he said yes.) So they advised i call talktalk and cancel now, i gave them a call and they said because it was over 30 days when the email was sent that i had to pay termination fees of around £215.00

I logged a complaint with Sky who are stalling and stalling and stalling saying they can only cover me for £100.00.

Anybody got any advice please?

Thanks

Daz

JJ_Egan

The price increase letter/ email usually requires you to phone a number and say that due to price increase you wish to terminate the contract .
Sky are right they do everything when it comes to a transfer . But you needed to do as above to cancel current contract without penalty .
In my view Sky owe you nothing at all .

teddysmum

Sky are correct as you asked if you'd get a new number. You may have meant to ask if a change was necessary, but your wording made it seem as though you wanted a change.

Although Sky's phone lines are UK based, they do use foreign staff for 'chat' work so language can be a problem (one of the reasons I prefer to phone, as you can clarify more easily.)

[Deleted User]

I'm actually surprised Sky offered you anything at all (or did I misunderstand that part?)

You need to talk to Talktalk and try and get them to waive the termination charges just leaving the final month to pay.

DazJames90

Hey guys thanks for your input.

Spoke to them today and they are reimbursing me the cost of the termination and all of the bills I had paid in between. I didn't actually think I was in the wrong here your responses had me worried.

Thanks anyway

[Deleted User]

DazJames90 wrote: »

Hey guys thanks for your input.

Spoke to them today and they are reimbursing me the cost of the termination and all of the bills I had paid in between. I didn't actually think I was in the wrong here your responses had me worried.

Thanks anyway

Who reimbursed you though? Sky or Talktalk?

DazJames90

Sky did, as it was their error