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Credit Score Collapse

Hello MSE,

Over the past 3 years I have been steadily rebuilding my credit score - to 995 as Experian rate things.

Today I wanted to complete a balance transfer of a credit card and performed a credit check before applying. I was horrified to find since December 2016 my rating has plummeted by 562 points.

This is due to 2 red credit issues pertaining to a disputed Vodafone account concerning miss selling additional data and a failure to handle my complaint for which I am complaining to OFcom: and a Next account which again is disputed due to Next not refunding me monies from incorrectly billing me for canceled hardback catalogues.

The amount for Next which has since been settled and the account closed was £30.00 and the disputed Vodafone amount is £165. Next stated that they would not notify the credit agencies. How can such a small amount cause so much damage?

Can i do anything to remove these annoyances from my life and credit score? I really do not want to give in and pay Vodafone as they made my life hell for 2 years!! But its starting to become a serious collar around my life!

I have a young family and we are were hoping to move to a larger home in 2018 - But now my credit rating has been completely destroyed I don't see that happening.

I not only feel let down by these credit reference agency's for not realizing the nuisances of disputes, and for so aggressively cutting and slashing down scores. But also the malevolent bureaucratic corporate machines whom willfully ruin and destroy the credit of good hard working people when clearly they are at fault. Its a "computer says not attitude" to the working man and its utterly outrageous.

What can I do?

Comments

  • [Deleted User]
    [Deleted User] Posts: 35,242 Forumite
    Part of the Furniture 10,000 Posts Photogenic Name Dropper
    edited 4 January 2017 at 11:19PM
    Ignore the impact on the score. That's not measuring anything and no one cares what the CRA thinks.

    So what exactly do you have on your file? A default from Next? And a disputed mobile bill?

    There's not much you can do about the default as long as it is now settled. What is the status of the mobile issue?
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