Woosh Parking

roverington

Had an email from them saying they are closing down their operations and all car parks moving to a new operator. You can close down your account but it seems they charge you £5 in an admin fee to do so. That means I will apparently lose half my £10.20 outstanding balance. You can't transfer this balance to the new operator. Anyone help? I am pretty sure this can't be right/fair even though it is included in their T&Cs.

pappa_golf

new operator , or new name? , do you have any details of the company you are dealing with , full company name , company registration number , address or postcode

nothing is shown on there website ,

as bob geldoff once sang "you,ve been conned"

fisherjim

I suspect they didn't have enough takeup to make it pay:

CUSTOMER NOTICE

From January 5th 2017 the current Whoosh platform will no longer be in service. Each of our sites will be moving to a new operator, details of which will be posted on signage at each car park by January 5th. You will need to register with the new Mobile Parking Payments provider that the car park will be operating.
Following January 5th you can close your account by emailing [EMAIL="%20accounts@whooshpay.co.uk."]accounts@whooshpay.co.uk.[/EMAIL]
Further updates will be made available on this website.

Whoosh! Team

https://apps.whooshpay.co.uk/accountukwhoosh/signup.htm

pappa_golf

and still no company number or address

roverington

Thanks people. The new company taking over the car park is PaybyPhone who are perfectly legitmate. The problem is getting the credit back from Woosh. They want to charge £5 for closing down an account with £10.20. Just wondered if they were within their rights to do this.

pappa_golf

do you have company registration numbers for both whoosh and paybyphone , until the credibility of the companies are determined , ???

forgotmyname

whooshpay.co.uk
YELLOWBRICK INTERNATIONAL B.V,
Non-UK Corporation

No contact details on the website? Unless they removed them? I wouldnt have used them.

Paybyphone appears to be a UK company.

The_Deep

Report this in writing to your local Trading Standards Officer

pappa_golf

check company names (directors) of paybyphone on companies house