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What should I do now

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Just tried to apply online for a Halifax credit card to do a balance transfer. I filled out the form and confirmed then waited 45 minutes for it to do the credit clearing.it said it would take a few seconds. I got fed up of waiting, it just kept on telling me to wait. Eventually after the third time of asking me if I wanted to carry on or reset I reset it. I checked my emails and found one from Halifax saying 2 of 2 emails, I only got 1 this had the terms and conditions. Should I reapply or wait a week to see if anything comes through the post.

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  • redux
    redux Posts: 22,976 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Don't know. A phone call might help establish what it looks like at their end, and get them to resend something if missing.
  • I tried ringing but the auto voice on the other end said I should wait 14 days for my card to arrive before they could answer my query.
  • MHOWARD_2
    MHOWARD_2 Posts: 58 Forumite
    I tried ringing but the auto voice on the other end said I should wait 14 days for my card to arrive before they could answer my query.

    Doesn't that suggest you will receive a card then?
  • Westie983
    Westie983 Posts: 5,215 Forumite
    Tenth Anniversary 1,000 Posts I've been Money Tipped! Name Dropper
    Ring 0800 028 3258, (Credit card applications)

    They will tell you if the application is being manually checked, or if its been stuck in the system, or if they is not an application in process (in which case you will need to apply again)
    I’m a Forum Ambassador and I support the Forum Team on the Banking & Borrowing, and Reduce Debt & Boost Income boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com. All views are my own and not the official line of MoneySaving Expert.
    Save 12k in 2023 #58 Total (£4500.00) £2500.00/£5000 = 50.00%
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