BT can incoming calls cause faults?

bitten_by_cutie

I hardly get incoming calls on landline, I got 1 a week ago, I could barely hear the person it was so fuzzy and the phone went dead straight after and the broadband kept failing, over the course of a day, I reported the fault and no engineers came but they said they were repairing. I picked up phone a couple of days later and it was live again.

then today, I got a call, one ring, and then nothing, I picked up, it was fuzzy line, then came back and it was dead again.

it then came back up live a couple of hours later, so I placed a call to my landline from my mobile, and the broadband went orange and line went dead again and is still dead.

any engineers out there?! is this possible?

line is now still dead but broadband is ok now after a few orange flickers on hub off and on.

[Deleted User]

No, I doubt it very highly that it's incoming calls causing the problem. You obviously do have issues but it may be your local exchange rather than your internal wiring.

When you say BT 'were repairing' do you know what exactly?

Try https://www.homeandwork.openreach.co.uk/help-and-support/local-network-status-checker.aspx and see your exchange is listed.

bitten_by_cutie

local exchange ? this is what BT said was the problem on the phone - but surely my neighbours would be affected then. I did not ask my immediate neighbours but I saw someone several doors away checked and theirs is ok.

No major incident reported in my area according to online status.

I think it is just my line, so do not know why I am being told otherwise.

the last time I reported it, a week ago, they said they were repairing it, but I then contacted them to say it was resolved. I have a feeling that they did not do anything and it resolved itself.

but it is now down again, so I will not cancel even if it does resolve - I need them to investigate.

coincides with calls, in fact today, it resolved and then I made an incoming call to test it and it went down again...far-fetched but true! It is still down 5 hours later.......

bitten_by_cutie

........it may not be the actual call that does it...it may be the act of picking up the phone at my end that causes it. I just picked up the phone to check if there is a tone (still dead) just now and broadband immediately went orange, and it is back now. Almost like if you touch the line it causes disruption.

[Deleted User]

Try plugging just the phone in to the master socket and see if you still have the same issue.

Browntoa

If ADSL can be a faulty or missing ADSL splitter , will cause the broadband to go down each time

bitten_by_cutie

thanks - it was the line outside in the end. wear and tear, he said.