Consumer rights - mobile phone fixed with fake screen

steampowered

gycraig wrote: »

Apple only have a one year warranty, the op is trying to claim using statutory rights for ee to fix it outside of warranty.

This is a hard enough proccess to enforce without the fact that a. The phone has dropped / damaged before and b. It has been repaired by a corner shop that aren't approved repairers.

Personally I would be looking at house insurance / similair products you may have to insure the phone

The reason I raised the warranty point is that it sounds to me like EE treated this as a warranty repair.

The fact that the Op had the screen replaced by an unauthorised person is not relevant from a CRA perspective but could be relevant from a warranty perspective.

If the phone is covered by a warranty, that will be a much easier way of getting a repair than under the consumer rights act. Of course if there is no warranty then the CRA is the only route left.