Teamveiwer

queen_vi

We have installed A new virgin super hud today .After many phone calls to Virgin ( a number they gave us in the booklet)we were asked to down load Teamveiwer got to the end of it and they wanted £99 to make a safe internet connection,We said no.Then phoned Virgin won't £35 pound to help uninstall it.The laptop is macbook. ad i have no idea how to uninstall it.

DCFC79

How to uninstall what ? Teamviewer.

Should be easy to do, check the advanced tab under preferences when Teamviewer is open.

That's for Mac os x so might be different for Mac book but you can use Google for that.

What issues do you have with the superhub ?

queen_vi

the hub is very slow. The teamviewer says install team viewer so i don't know if it

grumpycrab

queen_vi wrote: »

the hub is very slow. The teamviewer says install team viewer so i don't know if it

£99, £35 ? What number have you been dialling?
If the hub is slow, switch it off; wait a minute; turn it back on again. Wait a minute. Still a problem? Try connecting to hub with an ethernet cable (assuming your macbook has one).

esuhl

I'd be very suspicious if Virgin ask you to pay anything to help get their own service working.

I'd uninstall "Teamviewer" (or whatever it is) and run some virus/malware scans.

When you say the hub is slow, how have you determined that?

victor2

Sounds like somebody has tried to scam you. Not necessarily VM support though.
Google the number you called and see if anything comes up. Virgin support is 150 from a VM line, you shouldn't have to call any other number for their support unless you haven't got a VM phone line.
I haven't heard of them using TeamViewer either, but stand to be corrected on that.