Trying to claim refund

jackie201616

Back at the beginning of December I placed an order online. I received this but one item had been sent incorrectly. The company confirmed their error and would refund this amount but due to their processes they needed to take another payment to resend the correct item. Ok this done. 2 weeks later still no credit card refund (althought both payments taken). Spoke to them. They said in progress and wanted my bank details. Refused to provide these over the phone and I did not pay by this method and should be refunded to my credit card. Was told sales manager would call me back... 3 weeks later, 3 phone calls,2 live chats and an email and still not call back or resolution. This was not a huge amount of money that I believe im unable to claim via credit card. Whats my next step?

ThumbRemote

If under £100 you can't use section 75, but your credit card company may be able to perform a chargeback - see article http://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback

takman

Why didn't you just provide your bank details then you might have had your refund by now. You didn't even have to give them your current account just give them the details of an account you have no money in if your worried about security. (They couldn't take any money by just having your account details anyway).