Please can anyone who has gas through Iresa help with a query?

katies_mum

Still not had a reply from Iresa.

System

katies_mum wrote: »

Still not had a reply from Iresa.

Likewise, they have gone very silent. Moreover, I do not appear to have had an e-mail asking for meter readings for billing purposes.

footyguy

katies_mum wrote: »

Still not had a reply from Iresa.

In that event, I suggest you follow their complaint procedure
Part of that complaint should include the fact that they failed to respond to your query in a timely manner.

System

footyguy wrote: »

In that event, I suggest you follow their complaint procedure
Part of that complaint should include the fact that they failed to respond to your query in a timely manner.

I am not sure that they have one. I complained in writing 10 days ago and I have yet to receive a confirmation. I have e-mailed them this morning asking for their agreement to deadlock the issue. I am not holding my breath.

Raxiel

Seems like there are a lot of people with fixes ending about now, wonder if they've been swamped with new sign ups.

Doesn't excuse radio silence, but it could explain it.

youravinalarrrf

Hengus wrote: »

I am not sure that they have one. I complained in writing 10 days ago and I have yet to receive a confirmation. I have e-mailed them this morning asking for their agreement to deadlock the issue. I am not holding my breath.

Iresa'a Complaints Procedure is here http://www.iresa.co.uk/complaints-procedure/

System

youravinalarrrf wrote: »

Iresa'a Complaints Procedure is here http://www.iresa.co.uk/complaints-procedure/

\Thanks - I was aware of that. Having a procedure and complying with it are not the same thing. I asked for an acknowledgement of my complaint and Complaint Number last week. I wasn't seeking an immediate solution. I got neither.

macman

I signed up with Iresa about 3 weeks ago and so far everything has gone like clockwork: including the taking of the DD in advance. They have informed my outgoing supplier, who wrote to me today. The switch is due to complete on 30/1.
As above, I suspect that the surge in sign ups means that they do not have the resources to deal with non-routine enquiries. I don't know how many staff they employ, but get the distinct impression that it's barely in double figures.