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Virgin Media Claim
wmjpower
Posts: 17 Forumite
in Phones & TV
My line rental saver has now ended and I was going to ditch and switch to one of the cheaper deals currently on offer. I only have line rental and broadband.
When I went to cancel they said I was still in contract on my broadband till May '17. I asked why this was and they said that my loyalty discount that was applied back in May '16 (£9) meant that I signed up to a new 12 month contract. I said that the representative who offered this did not explain this and that I had received nothing in the post.
The person said that I can still cancel, but will need to pay charges up till May '17.
Is there any way I can get out of this :mad:
When I went to cancel they said I was still in contract on my broadband till May '17. I asked why this was and they said that my loyalty discount that was applied back in May '16 (£9) meant that I signed up to a new 12 month contract. I said that the representative who offered this did not explain this and that I had received nothing in the post.
The person said that I can still cancel, but will need to pay charges up till May '17.
Is there any way I can get out of this :mad:
0
Comments
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VM normally confirm contract changes via email. Did you not receive anything?0
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Standard practice. When you do a deal you start a new 12m contract0
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I don't recall receiving anything and have checked my email and nothing there (but not sure if I deleted????)0
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