Amazon being fair?

LadyDee

How can Amazon send a replacement if they don't have a replacement to send?

Life is full of disappointments, in the scheme of things this could probably be classed as minor.

Get your money back and wait for the next sale.

[Deleted User]

steampowered wrote: »

Would it not be possible to wait until Amazon have the same item in stock, if they are expecting another delivery?

This would have been offered if delivery was imminent. Obviously, it wasn't.

If the product was out of stock completely (as is likely with a toy for Xmas) Amazon wares will bear the disclaimer, "We don't know when or if this item will be back in stock".

In such instances, only a full refund will be offered and, of course, the OP is under no obligation to buy from the third party retailer charging a higher price.

POPPYOSCAR wrote: »

When I bought an item on lightening deals and it arrived with a part missing they sent me another one and organised collection of the faulty one at the same time.

Have they changed their policy now?

No.
Obviously, the item you bought was in stock for you to exchange.

wealdroam

Moneyineptitude wrote: »

Clearly, Amazon are not "scamming" anyone. The item was damaged in transit, it's not deliberately "faulty".

Really?

I thought the OP reported a part to be missing.
Not sure how you managed to translate that into "damaged in transit".

[Deleted User]

wealdroam wrote: »

I thought the OP reported a part to be missing.

My reading was that it was broken rather than missing. My bad.

Doesn't change anything I said about this not being a "scam", however.

Long thread now going in circles covering the same ground over and over.

LilElvis

Moneyineptitude wrote: »

My reading was that it was broken rather than missing. My bad.

Doesn't change anything I said about this not being a "scam", however.

Long thread now going in circles covering the same ground over and over.

Clearly says in opening post " When my son opened it on Christmas Day, there was a big piece of the house missing."

I don't see what possible "scam" the OP could be attempting - he just wants the missing part or a replacement. Or are you insinuating that the OP/ their child has damaged the part?

[Deleted User]

LilElvis wrote: »

I don't see what possible "scam" the OP could be attempting - he just wants the missing part or a replacement. Or are you insinuating that the OP/ their child has damaged the part?

Now who isn't reading? :eek:

The "scam" conversation (in the earlier part of the thread) was in response to someone who accused Amazon of scamming the customer.

I have not claimed anyone was scammed or indeed scamming.

Moneyineptitude wrote: »

Doesn't change anything I said about this NOT being a "scam",

RoonilWazlib_2

No one has suggested the OP is scamming. Someone else suggested Amazon might be scamming - which certainly doesn't appear to be the case.

LilElvis

Moneyineptitude wrote: »

Now who isn't reading? :eek:

Then I apologise.

I don't believe you're correct that Amazon only stock toys for Christmas. Children have birthdays too and these occur throughout the year. I certainly purchase toys from Amazon year round with good availability and competitive prices.

[Deleted User]

LilElvis wrote: »

I don't believe you're correct that Amazon only stock toys for Christmas.

I don't believe I said that either. I said it was not unlikely that they might be out-of-stock of a toy so near to Xmas and so won't be able to guarantee a rapid replenishment of said item.

It's also possible that the toy may go on to be not offered again at all, this at Amazon's discretion usually based on sales.

unholyangel

steampowered wrote: »

Would it not be possible to wait until Amazon have the same item in stock, if they are expecting another delivery?



I just want to pick up on this, as it is a common myth that circulates on MSE. Although Amazon trades through a Luxembourg company, a court action against them can be brought in the UK and would be heard in the consumer's nearest county court.

That is what EU law requires, and it is also reflected in Amazon's T&Cs which state "you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Luxembourg or in the EU country in which you live".

I wouldn't say its ever been mentioned on here enough to be regarded as a myth being circulated, let alone a common one.

If anything, the common myth being circulated regarding amazon seems to be that they're a UK company and therefore need to abide by UK law.