What a 'reasonable amount of time' for a laptop that cost over £1000?

Leo2020

Whether its the screen, cable or something else if Dell won't do anything the onus is on you. As I wrote before you will need to prove an inherent fault or if you can't or don't want to go down that route then look at paying for a repair, fixing it youself or buy a new one.

Maybe try writing/emailing Dell to see if they will have a look at it themselves.

ceredigion

EU law says 2 year warranty and no need to show a inherent problem.
Directive 1999/44/EC

unholyangel

ceredigion wrote: »

EU law says 2 year warranty and no need to show a inherent problem.
Directive 1999/44/EC

Yes, there is. You've obviously mistaken the directive & its application.

That directive you've made reference to does not offer a 2 year warranty as in a 2 year no quibbles repair/replace. What it does is sets the minimum period you have to take legal action against a retailer for goods failing to conform (ie breach of contract) to two years.

As english law gives 6 years to make a claim for breach of simple contract and scottish law gives 5 years from discovery of the breach, this is far longer than the minimum period mandated by the directive.

Whats more, if you actually read that directive, you'll see that (like the UK legislation which transposed that directive into our national legislation) it too has the six month rule and that only within the first 6 months are faults assumed to be inherent.