PPI Claim with M&S response help!

EPON

Hi everyone -

I recently sent a Resolver PPI claim to M&S Bank relating to an ancient card I have had since 1993. I received a response via my Resolver case file account telling me that the claim email I sent had been received by HSBC!

Anyone else had this issue of sending a claim via Resolver to M&S bank only to receive a reply from HSBC?

I should add the Resolver file clearly shows I did send it to M&S...

[Deleted User]

Presumably everyone, as M&S Bank is run by HSBC.

EPON

Thanks for that...

But hang on... if that's the case why are they telling me to send it *directly* to M&S then? This is what they wrote in reply to my initial claim letter (also note incorrect spelling in 'contact'!

]Dear ***

Thank you for your email. I have noted you have stated that Marks & Spencer bank has mis-sold PPI to you. Please be advised that your email was received by HSBC. As such, I kindly request you to contract M&S Bank...[/B]

Advice?

-taff

http://bank.marksandspencer.com/explore/help/payment-protection-insurance/

http://bank.marksandspencer.com/explore/about-us/history/

[Deleted User]

Just another complication of using another company ("Resolver") to complain.

Why involve a third party at all? Just send your complaint direct to the Bank concerned...

Nasqueron

Your complaint is with the firm who SOLD you the policy, the fact HSBC administer it is neither here nor there, just a matter of box ticking so your complaint is dealt with properly