Can't fit gas Smart Meter due to IJ on pipe

C_Mababejive

matelodave wrote: »

It's not really associated with the meter is it?

There's an isolating valve and flexi-pipe between it and the meter. He wouldn't have to touch it at all.

Unfortunately he would. He is obliged to also fit a new inlet and regulator. (in this post the masculine shall also denote the feminine)

mobile73

Thanks for the advice. Going to call National Grid and ask for their advice. There must be a solution as government wants all houses to have smart meters.

C_Mababejive

mobile73 wrote: »

Thanks for the advice. Going to call National Grid and ask for their advice. There must be a solution as government wants all houses to have smart meters.

I wouldnt bother. Its nothing to do with them. They dont own the meter.

mobile73

If not National Grid then who can help? Do I go back to SSE and ask for a second opinion?

C_Mababejive

mobile73 wrote: »

If not National Grid then who can help? Do I go back to SSE and ask for a second opinion?

You go back to SSE and say that whoever came to fit the meter didnt do it when they could have done it had they had the right skills and suitable fittings which they should have had. Unfortunately there is a growing pool of smart meter installers who dont have the skills to do jobs which require more than just undoing a few nuts. They then bump the job with some lame excuse or other and move on. They want only to do the nice easy jobs as it makes their day easier and if they get a bonus, well its better to do lots of easy jobs and dump the tricky ones. I suggest you write a letter and remember to put the word "complaint" at the top otherwise,,well it isnt a complaint.

Im guessing you waited in, inconvenineced yourself in the hope of having this done?

Jay_patel

I'd love to know if there was any reply from SSE as I've just had my electric smart meter installed and they didn't install my gas smart meter for the same reason. The fitters did proceed to tell me there were companies out there that would do the job but that they had been instructed by SSE not to. Tried phoning British Gas enquiring about a supplier switch and could they do it and was again told that it was not possible because of a difference in size and comparability with the smart meters.

mobile73

Have to admit I have not had a chance to follow this up yet but still intend to. Nobody from SSE bothered to contact me but ironically a month or so ago, someone from SSE came round to check if I was happy with my Smart Meter! He didn't expect my response and told me to complain to SSE and they should fix it. Will believe it when I see it.

MeterMan

Jay_patel wrote: »

I'd love to know if there was any reply from SSE as I've just had my electric smart meter installed and they didn't install my gas smart meter for the same reason. The fitters did proceed to tell me there were companies out there that would do the job but that they had been instructed by SSE not to. Tried phoning British Gas enquiring about a supplier switch and could they do it and was again told that it was not possible because of a difference in size and comparability with the smart meters.

This doesn't make sense at all, not what you said, but the answer you where given. If we didn't change meters because of a size difference then we'd never change a meter again. Sounds like a cop out to be honest.

System

mobile73 wrote: »

Thanks for the advice. Going to call National Grid and ask for their advice. There must be a solution as government wants all houses to have smart meters.

Yes, but the Government has already accepted that c.50K properties will not get smart metering. I sense that this figure will grow.