MSE News: Energy customers owed £97m by ex-suppliers – check if you're due a refund

Legacy_user

Energy customers whose accounts were in credit when they closed them have been refunded almost £670 million since 2014...

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'Energy customers owed £97m by their ex-suppliers – check if you're due a refund'

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miller

Ofgem wrote:

Ofgem accepts that in some circumstances, it may be more difficult for suppliers to return long-standing credit balances, eg, if the former customer has moved and cannot be traced.

...due to that suppliers insistance on paying by cheque.

Consumerist

If your former supplier plays by the book it should pay back any credit left on your account within 14 days of your final bill being sent. However, in some cases this doesn't happen.

And to get round that "agreement" they just delay sending the final bill. Oh how the suppliers must be laughing at Ofgem - all the way to the bank. :rotfl:

C_Mababejive

I think it is bordering on criminal that suppliers can quietly sit on your money rather than automatically refunding it. Why should WE have to investigate and try and recover it? suppliers should be forced to provide a search facility on their website to check for redundant accounts with positive balances....crooks..