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Avant Credit Complaints
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I am currently having issues with Avant Credit.
There complaints department is completely useless.
Does anyone have any email addresses for any of there Senior people?
Also has anyone had issues with them?
There an American company who are very difficult to deal with to say the least.
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sourcrates wrote: »There an American company who are very difficult to deal with to say the least.
What is the issue you are having ?
I requested a settlement on my loan. They failed to take the settlement figure from my bank account. They never told me there was an issue.
The payment was due to come out on the 9th November. They payment was coming from my small bank account, that I do not check, so did not know they never took the money.
On the 28th of November I got a email saying my account was behind on payments. I spoke to them and made a debit card payment for the original settlement figure.
They now want a further £44 for interest and fees and I am refusing to pay. I made a complaint and they won't even entertain dealing with the complaint correctly.0 -
A few things:
Normally if a person requests a settlement figure it's then the borrower who pays it, not the lender who takes it.I requested a settlement on my loan. They failed to take the settlement figure from my bank account. They never told me there was an issue.
Not really the company's fault.The payment was due to come out on the 9th November. They payment was coming from my small bank account, that I do not check, so did not know they never took the money.
This is how a settlement is normally paid. I've never heard of someone requesting a settlement figure then expecting the company to take it.On the 28th of November I got a email saying my account was behind on payments. I spoke to them and made a debit card payment for the original settlement figure.
It's probably better to chalk it up to experience and pay it. If they're an American company they won't be subject to the same rules and regulations about complaints handling that a British company would be.They now want a further £44 for interest and fees and I am refusing to pay. I made a complaint and they won't even entertain dealing with the complaint correctly."Facism arrives as your friend. It will restore your honour, make you feel proud, protect your house, give you a job, clean up the neighbourhood, remind you of how great you once were, clear out the venal and the corrupt, remove anything you feel is unlike you... [it] doesn't walk in saying, "our programme means militias, mass imprisonments, transportations, war and persecution."0 -
A few things:
Normally if a person requests a settlement figure it's then the borrower who pays it, not the lender who takes it.
Not really the company's fault.
This is how a settlement is normally paid. I've never heard of someone requesting a settlement figure then expecting the company to take it.
It's probably better to chalk it up to experience and pay it. If they're an American company they won't be subject to the same rules and regulations about complaints handling that a British company would be.
Avant work like this I am afraid. You have to go online to there website, request a settlement payment and then they take it via Direct Debit from your account. So they failed to follow there own process, thats my point.
They aren't dealing with the complaint correctly either. They may be American but in order to hold there UK Credit License they must deal exactly the same as any other company and that means a proper complaints procedure.0 -
The payment was due to come out on the 9th November. They payment was coming from my small bank account, that I do not check, so did not know they never took the money.
Why is it their fault that you don't check your bank accounts regularly? Given you requested to settle early, it seems prudent to chase to make sure it happens, and have the right amount of money in the right account for that event. Furthermore, given you managed to settle 3 weeks later, why didn't you follow this procedure in the first place?
Anyway, if they're not following their own procedures, and you have exhausted their complaints process (rather than simply not getting the answer you want), then contact the Financial Ombudsman Service0 -
The moral of the story is to check your bank accounts however small or big it is especially when it's an account you have a DD setup for or if a payment was due to be made.0
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