John Lewis Lost my Oven but won't replace

naedanger

DoaM wrote: »

In a way it is ... you need to prove the loss. If you haven't incurred any more costs at the time of making the claim then you haven't suffered a loss, only a potential loss. This could be harder to convince a judge about than if you'd actually made the purchase elsewhere already for a higher cost.

I agree you need to prove the loss but there is no legal requirement to buy the item elsewhere.

It may make the case easier to prove if you had bought the item elsewhere but not doing so would not mean the case would automatically be lost. You could instead provide evidence showing what prices the item was now retailing for.

jadejie

Hi everyone,

Just to update you all, JL has agreed to replace an equivalent oven. Thanks for all your advices!!