NSANDI support?

stringer_bell

I have a large cash balance, I went onto website to draw out some from my income bonds to my bank account, it was only £2500, it asked me to input two security questions.. I got it wrong, I then clicked forgot password before the 3 attempts were made.. it then said my account is blocked and it will send a new password within 5 days

that is b**locks, they didnt tell me theyd lock my account, I presume I would of been given a place to reset the questions, and now I can't access my money until I receive a new password, odds on getting it before xmas?

At least with other bank accounts you have a bank card, my money is totally frozen. I rang their helpline and nothing, going to file a complain, fat chance that will do anything

Yes its my fault I forgot the two security questions, but this is so annoying. rant over. anyone got any advice apart from remember my security questions?

ColdIron

Make a secure note of your security questions?

bigadaj

Tattoo....

Alter_ego

How would you feel if they'd let a hacker reset your security Qs?

ColdIron

NS&I usually use an automated phone system and a one off security code, do they have your telephone number?

stringer_bell

Alter_ego wrote: »

How would you feel if they'd let a hacker reset your security Qs?

!!!!ed off, BUT, there should be some way to get access to money over phone, asking security details etc but nope, wait 5 days for password to be sent in mail

cheesetoast

Why not print out the withdrawal form at https://www.nsandi.com/files/published_files/asset/pdf/income-bonds-cash-in-form.pdf, and post it to them first class?

stringer_bell

cheesetoast wrote: »

Why not print out the withdrawal form at https://www.nsandi.com/files/published_files/asset/pdf/income-bonds-cash-in-form.pdf, and post it to them first class?

thanks for that, I will do that!

Apodemus

ColdIron wrote: »

Make a secure note of your security questions?

That might work for NS&I, but remember that some providers now include false questions, with a "none of the above" option. If the false question is, by chance, something that you can answer, then you are stuffed!

PeacefulWaters

Yes its my fault

That was my first though too.

ChesterDog

Ring them up, or speak to them on Twitter.

Their systems may be a little backward, but their customer service is top notch.

They helped me out of a similar problem recently really quickly and efficiently.