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Completed Last Week - Failure to Disclose??
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It feels good to be heard & understood, I'm so glad I posted here regardless of the outcome.
My plan is to give my solicitor until tomorrow morning [so a total of 48 hours] to respond to me / supply a copy of the reply he received, and may well then ask about their complaints procedure if I am ignored again.
I kept a detailed log throughout, and, apart from the frustration / intimidation of seemingly arrogant unresponsiveness, there were countless errors & omissions that I did catch [won't bore you too much, but includes losing all the documents I handed over in person at their offices on Day 1, losing my initial payment on account & writing to me 2 months later warning that they were unable to proceed as I hadn't paid, sending the same reference for the Licence to Assign 3 times, & the other 2 not at all, such that I ended up sourcing and sending my own references direct to the lessor,.... I could go on].
I was on constant high alert from July to December, always trying not to alienate by pestering, yet feeling at once helpless and miffed.
My situation is that if this current level of service charge really does only pertain for the next 3 years, I can rejig my budget and work plans [am retiring in Feb 17], but if this proves to be the new normal, than I can't sustain payments without continuing paid work beyond my mid 60s, which could be getting a bit silly in terms of priorities.
Thanks a million all though, I do feel immensely better for the expertise & support.0 -
Looks to me like a dual-pronged plan of action then.
I can only say what I would do personally on that:
Prong 1 - Richard Webster has given you sound advice re chasing your solicitor.
Prong 2 - Thank goodness for 3 years breathing space at least on those charges rising. I would regard it as giving me time to have the place for 6 months (as in - the difficulties in selling it on within first few months) and then take account of the fact that I was retiring in February anyway and would then be freer to live wherever I chose (well - hopefully so in your case....). After a year or so - then you have a valid reason to give to buyers of "Once I'd retired - then I decided to move anyway to somewhere that would suit me better".
I don't know how much you like your job/career and what sort of income level it pays you - so you may not be that concerned about working on after planned retirement date? I know that, for myself personally, it was starting to become clear that the redundancies I had been anticipating for quite some time would probably happen finally a year or two down the line. I was correct - they did do so and I would have had a redundancy payout that I missed out on by going bang on retirement date. In the event though - my personal take was that I wasn't prepared to postpone retirement in order to hang on for that payment and suspected that the "swings and roundabouts" of the situation would mean I'd not derive that much (if any) profit from doing so.
Fingers crossed though that you manage to find a way to resolve this situation that won't involve having to either sell the place on or postpone retirement.0
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