Returning a faulty product 2nd time around- warranty?

BlessingOfChaos

m0bov wrote: »

Was it failing on the same fault?

No replacement is actually a different model of monitor because the original monitor was superseded.

unholyangel

m0bov wrote: »

Send them a LBA, they are denying your basic consumer rights. Write it and send it via e-mail but also by post. Give them 7 days to respond.

Pre-action protocol dictates 14 days to be given in straightforward cases and up to 3 months in more complex ones.

But at this stage, its probably pointless to send an LBA as scan can just respond that there is no breach given theres no evidence to the contrary.

m0bov

But its the same fault, yes? Popping fuses?

m0bov

Also CRA does not apply as it was purchased 3 years ago.

BlessingOfChaos

m0bov wrote: »

But its the same fault, yes? Popping fuses?

With the difference being a different monitor so slightly different, but yes they did both fail in similar ways with them blowing fuses.

agrinnall

m0bov wrote: »

Send them a LBA, they are denying your basic consumer rights. Write it and send it via e-mail but also by post. Give them 7 days to respond.

In what way? They are quite correct that as the item is more than 6 months old it is the responsibility of the purchaser to provide evidence that the fault was inherent. If the OP gets an inspection done and that does show an inherent fault then it's pretty clear from the chat with Scan that they will then accept a return and proceed accordingly.