We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Post Office Power of Attorney

Options
Hi,
I recently registered with Post Office as Power of Attorney for my Mum who is quite poorly in hospital.
I got the confirmation from them that I was registered after sending the Financial POA Certificate.
Now when I try to speak to the customer helpdesk for Mums card account they say that POA doesnt mean anything with the Post Office and the only way they will discuss the account is with Mum herself or with a "Permanent Agent".
I thought POA allowed me to manage a bank or building society account, The other banks Ive registered with dont have a problem. Only the Post Office.
Was I given false advice or is this really the Post Office policy?

Comments

This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.9K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.9K Work, Benefits & Business
  • 598.8K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.2K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.