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Post Office Power of Attorney
KevBristol
Posts: 25 Forumite
Hi,
I recently registered with Post Office as Power of Attorney for my Mum who is quite poorly in hospital.
I got the confirmation from them that I was registered after sending the Financial POA Certificate.
Now when I try to speak to the customer helpdesk for Mums card account they say that POA doesnt mean anything with the Post Office and the only way they will discuss the account is with Mum herself or with a "Permanent Agent".
I thought POA allowed me to manage a bank or building society account, The other banks Ive registered with dont have a problem. Only the Post Office.
Was I given false advice or is this really the Post Office policy?
I recently registered with Post Office as Power of Attorney for my Mum who is quite poorly in hospital.
I got the confirmation from them that I was registered after sending the Financial POA Certificate.
Now when I try to speak to the customer helpdesk for Mums card account they say that POA doesnt mean anything with the Post Office and the only way they will discuss the account is with Mum herself or with a "Permanent Agent".
I thought POA allowed me to manage a bank or building society account, The other banks Ive registered with dont have a problem. Only the Post Office.
Was I given false advice or is this really the Post Office policy?
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