Scottish Power - 3rd time!

Kaltern75

Hi, so I'll make this brief.

Had issues with Scottish Power over the last 4 years. Managed to overbill my PAYG elec meter by over £200 - after numerous calls that was resolved with a refund.

Then I discovered my PAYG gas meter was charging for a debt I never had. Turns out they never disconnected the original (faulty) meter, and I was paying a service charge I didn't need, a debt I didn't have, and these were being taken from every payment I made.

This was also resolved (after literally shouting at them to allow me to speak to a senior supervisor) and got £390 refunded + £140 compensation.

Now, as they have discontinued the only reason I stayed with them - the in-home PAYG USB key topup, and OVO just started in my area, I decided to move to them.

No problem, meter installed today, and just as I thought I was done with SP (elec anyway) - I find a final demand for £97. Of course, that's not possible - I have no debt and I had no issues of any kind - and I am unaware of any charges for changing providers.

My question to you guys, is just how much is enough before I start getting REALLY angry? I appreciate they do eventually compensate for mistakes, but 3 in so many years? It takes a LOT of my time to chase them (I'm sure many here are understanding of SP's quality customer service...), and as I do work, and I am self employed, as the old saying goes - time is money.

Is it right for me to give them a much harder time for 3 strikes?

Saddler1975

I got angry years ago with SP and they could offer me free energy for life and I'd still turn them down, God awful customer services where the left hand does not know what the right hand is doing.

Scottish_Power

Kaltern75 wrote: »

Hi, so I'll make this brief.

Had issues with Scottish Power over the last 4 years. Managed to overbill my PAYG elec meter by over £200 - after numerous calls that was resolved with a refund.

Then I discovered my PAYG gas meter was charging for a debt I never had. Turns out they never disconnected the original (faulty) meter, and I was paying a service charge I didn't need, a debt I didn't have, and these were being taken from every payment I made.

This was also resolved (after literally shouting at them to allow me to speak to a senior supervisor) and got £390 refunded + £140 compensation.

Now, as they have discontinued the only reason I stayed with them - the in-home PAYG USB key topup, and OVO just started in my area, I decided to move to them.

No problem, meter installed today, and just as I thought I was done with SP (elec anyway) - I find a final demand for £97. Of course, that's not possible - I have no debt and I had no issues of any kind - and I am unaware of any charges for changing providers.

My question to you guys, is just how much is enough before I start getting REALLY angry? I appreciate they do eventually compensate for mistakes, but 3 in so many years? It takes a LOT of my time to chase them (I'm sure many here are understanding of SP's quality customer service...), and as I do work, and I am self employed, as the old saying goes - time is money.

Is it right for me to give them a much harder time for 3 strikes?

Hi Kaltern75,

I am really sorry to hear of the problems you have experienced with ScottishPower.

So we can get your final bill investigated, could you possibly email your account number to [EMAIL="social@scottishpower.com"]social@scottishpower.com[/EMAIL]? I can then arrange to get this matter looked into for you.

Kind regards
Faye

poppellerant

Saddler1975 wrote: »

I got angry years ago with SP and they could offer me free energy for life and I'd still turn them down, God awful customer services where the left hand does not know what the right hand is doing.

I can only reinforce this. I got the impression that Scottish Power was being casually ran in somebody's bedroom.

Eric_Disley

The Ombudsman bears some responsibility. SP brazenly ignore judgements and the Ombudsman just shrug their shoulders.

All you can do is get away as quickly as possible (hopefully this third error will be the last you suffer) and make sure you tell EVERYONE you know how bad SP are.