How is google with online purchase and refund?

agrinnall

snowshine wrote: »

How much more time one should give Google to resolve and would be seen in the eye of law as fair time given, I wonder.

None, they've already had more than the 14 days allowed by law to make the refund. I don't understand your reluctance to pursue this, as you say, £599 would be better back with you than with Google.

The only proviso is that as you paid by credit card has the money actually gone from the account that you use to pay that card yet? It seems unlikely, so at the moment you may well not be out of pocket at all. Either a refund or a chargeback will simply return that amount to your credit card and it may never come out of your account.

snowshine

I am not reluctant. I have e-maild them with the Law and my position in that it will be 3 weeks tomorrow since delivered. See what they say.

Yes, Google has taken out the money on the22nd November 2016, the day I received the parcel.
Credit card bill will arrive in the next week and I have till end of the month to pay the bill. Before then if I get refunded to the card,I will have nothing to pay.

I am still not sure as to how to go about starting "chargeback" because I have not been refused refund by Google.They on my online chat said need more time to look into this!! They could not give me a reason as to what they need to look into. I have send them the copies of RMA, UPS delivery proof during this chat conversation.

snowshine

Resolve Free Complaint tool in here does not recognise Google in its drop down menu . Is this because Google is an off shore company?
Does anyone have an idea?

DCFC79

snowshine wrote: »

I am sorry if my gist of the question was not clear.:o
I have not done something call chargeback. I wondered if there is any particular form or procedure to follow or if discussed in here...
Like a standard form was created by Money Martin to claim back bank charges. :cool:

Just phone your bank and ask how you start a chargeback or section 75.

[Deleted User]

snowshine wrote: »

Resolve Free Complaint tool in here does not recognise Google in its drop down menu .

That's because Google have not agreed to accept complaints via the Resolver company. It has nothing to do with being "off-shore".

Just write and send your own complaint. Why involve a third party?

naedanger

snowshine wrote: »

I am not reluctant. I have e-maild them with the Law and my position in that it will be 3 weeks tomorrow since delivered. See what they say.

Yes, Google has taken out the money on the22nd November 2016, the day I received the parcel.
Credit card bill will arrive in the next week and I have till end of the month to pay the bill. Before then if I get refunded to the card,I will have nothing to pay.

I am still not sure as to how to go about starting "chargeback" because I have not been refused refund by Google.They on my online chat said need more time to look into this!! They could not give me a reason as to what they need to look into. I have send them the copies of RMA, UPS delivery proof during this chat conversation.

As you paid by credit card you are better in my view making a section 75 claim against your cc provider if the retailer is being awkward.

Basically section 75 says that your cc provider is as a liable to you as the retailer is. And it is often easier pursuing a cc provider than a retailer (here Google) because a cc provider must have a complaints procedure that must permit you, as the last step in their complaints process, to take your complaint to the independent Financial Ombudsman Service (FOS) at no cost to you, whereas if the retailer refuses to help your only option is usually to sue them, which involves risk and cost and is not as easy as complaining to FOS.

I suggest you read the following article then phone you cc company, making a Section 75 claim, and follow up with a written email (so you have evidence of submitting this claim). Unfortunately it may be a slow process.

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

snowshine

Google spokeperson apologetic, an internal error cause for delay in my refund.
I am now happy that it is resolved. :rotfl:

Regards