Re: Toshiba laptop Windows 10, forgot password and email account?

james007ago

Hi,
I have a toshiba satellite laptop that hasn't been used for a while. I turned it on, all works but I completely forgot the password nor email account I used to signed in before. It's on windows 10 but originally windows 8.
Looking on the interent, its possible to use a usb to boot it. Problem is it doesn't recognised the usb. Can someone tell me how to do it? Its on insydeh2o bios. How much would they charge me if I will take it to a computer shop to have it reset?
Thank you.

grumpycrab

james007ago wrote: »

Hi,
I have a toshiba satellite laptop that hasn't been used for a while. I turned it on, all works

Presumably it all works upto the login prompt or am I missing something?

buglawton

Most people with Windows 10 have an MS live email address, if you've forgotten that password you may be able to reset it. Am I correct in thinking that you can reset a W10 machine via an MS account?

Fosterdog

If it will go as far as the login screen you need to choose restart from that screen and hold down shift at the same time and that will get you into "recovery" mode where you can fully wipe the laptop. Of course this way you will lose everything but I'm yet to find a way of accessing a windows 10 device with a Microsoft account login if the details have been forgotten.

J_B

buglawton wrote: »

Most people with Windows 10 have an MS live email address,

I disagree.

james007ago

I don't remember now the email address I used:(. I should have written it in my diary. Anyway yes, it will start up to login prompt then ask me my last password? As much as I would like to retrieve all the files in my laptop, I don't believe I can. Thank you for the last post, I will try tonight.

grumpycrab

james007ago wrote: »

As much as I would like to retrieve all the files in my laptop, I don't believe I can.

One option - if files are important - remove drive, connect to another computer via a disk caddy/adapter (cheap on Ebay/Amazon) and access the files via that computer (some Security settings may need tweaking). Regarding booting from USB - what computer is it exactly? Computer shops will charge from £50.

james007ago

its a Toshiba satellite L850. It has an insydeh2o bios.