Ovo Energy makes charitable payment after missing appointments with customers

edited 30 November -1 at 1:00AM in Energy
4 replies 1.2K views
Former_MSE_LucindaFormer_MSE_Lucinda Former MSE
46 Posts
edited 30 November -1 at 1:00AM in Energy
Ovo Energy has agreed to pay £58,000 to charity after its agents missed appointments with customers, or turned up late, and then failed to compensate them as required by the regulator....
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'Ovo Energy makes charitable payment after missing appointments with customers'
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  • edited 12 December 2016 at 11:49PM
    Rachel_PiersonRachel_Pierson Forumite
    75 Posts
    edited 12 December 2016 at 11:49PM
    Not only that, if my experience is anything to go by they're guilty of false advertising of their prices too.

    http://i.imgur.com/DLkvgIL.jpg

    Upon signed up recently, when I pointed out their Welcome Letter bore no relation to the prices they'd advertised on Cheap Energy Club and on their website, they admitted the real cost was far greater than advertised.
  • SystemSystem Forumite
    177.9K Posts
    10,000 Posts Name Dropper
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    Not only that, if my experience is anything to go by they're guilty of false advertising of their prices too.

    http://i.imgur.com/DLkvgIL.jpg

    Upon signed up recently, when I pointed out their Welcome Letter bore no relation to the prices they'd advertised on Cheap Energy Club and on their website, they admitted the real cost was far greater than advertised.

    Corrected by poster on another thread.
  • Hengus wrote: »
    Corrected by poster on another thread.

    Except it wasn't

    I corrected what I said about Places For People's tarrif on another thread, what I said about Ovo above still stands, with evidence to back up what I said.
  • SystemSystem Forumite
    177.9K Posts
    10,000 Posts Name Dropper
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    Except it wasn't

    I corrected what I said about Places For People's tarrif on another thread, what I said about Ovo above still stands, with evidence to back up what I said.

    Quote: Update: actually, I just realised I was being a bit unfair in the second case. The prices quoted in the Welcome Letter are exclusive of VAT. The ones shown on the "My Tarriff" page are inclusive of VAT. If you multiply the figures shown in the Welcome letter by 1.05 (so, add 5% VAT for fuel), they're the same price. Unquote

    With respect, don't you think that hitting many threads with the same message is unhelpful. You've done what most of us would have done which is 'ditch and switch'. Time to move on?
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