Let down by John Lewis

caxia

Thank you for all your replies.
The problem with a bed is storage. I needed to have the bedroom clear for the new delivery to be put straight in there. And it needed to be clear from 7 am in the morning. So yes maybe I was premature in getting rid before delivery but they would not have been happy to see the old bed sitting there when they turned up with the new!

If JL hadn't contacted me, confirming my delivery the day before I would not be in this position.

Allotrope

Actually I think it's pretty bad service that they didn't OP know it was out of stick before the delivery date.

I have had two problems with John Lewis of late, caused by poor customer service. Both could have been resolved easily with timely and friendly communication but weren't.

Any news on your bed?

SuperHan

Have you asked for compensation?


Although as others are saying, you did get rid of the bed prematurely, I 100% sympathise.


I had a similar issue with a sofa from IKEA - got my confirmed delivery date 48 hours before, got rid of my sofa (as I did not have room for two, nor would I have had anywhere to store the old one once the new one was delivered. Sitting on the floor for a day was a better solution). They then delayed.


I ended up complaining to their CEO via email and was offered £100 back in compensation (£50 cash, £50 in vouchers) which I was more than happy with.


I can't see that John Lewis wouldn't give you some sort of similar goodwill gesture. It's unlikely you'd get any sort of loan bed though.


Ask what they can do, escalate as far as possible, lay it on a bit thick on the phone (less so in writing) and be polite. Take vouchers if you want them as you'll likely get more in vouchers than you would in cash.

caxia

Thanks for your replies.
I dont really want compensation I just want my bed
I think you are right Allotrope its a question of communication.
Emails and ringing customer service are getting me nowhere, just being fobbed off with " we will get back to you as soon as we can" basically.
I would just like to know when I can expect my delivery. Surely 4 days after a supposedly confirmed delivery that is not too much to ask for?
I will try not to be so trusting / organised next time.