Solar PV system fault and warranty

madyesfan

Hi I am brand new to this site and forum so please be patient. To cut a long story short my 5 year old PV system has developed a fault, the installer (Green Energy Centre has gone walkabout. I have a 6 year warranty of workmanship and installation which holds any Green Energy Centre responsible for the warranty (which was not assured I later discovered)
The original deposit was paid by Credit card to Warmer Group who own the Green Energy brand. They are claiming that the original installer falsified the paperwork, used their brand illegally and they are not responsible even though they accepted the deposit by CC. They are also threatening to inform MCS that the MCS certificate was issued illegally using their own NIC number and that I may have my FIT withdrawn and possible re-claimed by the FIT provider.
I think they are bluffing but cannot be sure. meanwhile the system continues to underperform as one string has gone down.
I am pursuing Section 75 of the Consumer Credit act but wondered if members have any thoughts or advice on this
I am also debating selling the remaining FIT to a solar buy out scheme and being shot of all maintenance problems in future
Thanks in advance

Cardew

Welcome to the forum.

I suggest you 'cut and paste' your post in the 'Green and Ethical' section of the MSE forum - that is where all the knowledgeable solar PV contributors post.

macman

Solar PV should be maintenance free. The first things that fail are usually the inverters, but even these mostly have a five year manufacturer's warranty. So check the warranty terms for yours and see if you can get it fixed by that route.

eddddy

madyesfan wrote: »

I am pursuing Section 75 of the Consumer Credit act but wondered if members have any thoughts or advice on this

It's worth bearing in mind that section 75 cover covers all losses/damages as a result of breach of contract.

So if you do end up losing your FIT , you may be able to claim the those losses back from the credit card company (but I suspect it would be a hard fight).

madyesfan

Useful thought thanks. I was not sure what amount to claim for under section 75 - the cost of the whole system (£10k) or an amount to rectify the fault and get the system up and running properly (unknown but atleast £1k to identify the problem)