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Cannot scan from Epsom XP422 to PC (PDF)

andygb
andygb Posts: 14,692 Forumite
Part of the Furniture 10,000 Posts Name Dropper
I can print OK from the PC to my Epsom, but I really need to get some urgent docs scanned for a job application, and the scanner doesn't seem to be communicating with the PC.
It is coming up with - WARNING - COMMUNICATION ERROR - CONNECT TO COMPUTER
As I said it is printing OK so the USB is being recognised.
Any ideas please?

Comments

  • forgotmyname
    forgotmyname Posts: 33,023 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Install the scanner driver which can be installed separately from the print driver.
    Censorship Reigns Supreme in Troll City...

  • look at epson.eu for the driver
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • jshm2
    jshm2 Posts: 479 Forumite
    Tenth Anniversary 100 Posts Name Dropper Combo Breaker
    Have you installed the newer version of the scanner software?
  • andygb
    andygb Posts: 14,692 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Thanks for the replies, I will try downloading the latest software, because I am not sure if I have used the scanner function with his PC yet, and I know that W10 can cause problems.
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