Coop Refusing to repair TV please help!

Avril65

Thanks! how do i go about that? via my CC ?

DoaM wrote: »

A credit card means you have Section 75 protection (see the MSE article), which means the credit provider are equally liable with the seller for the performance of the contract - including any legal liabilities.

neilmcl

Contact your CC company.

Voyager2002

Avril65 wrote: »

Thanks! how do i go about that? via my CC ?

I think that this is a red herring: the credit card provider is exactly as liable as is the C-op. If a court were to rule against the seller and for any reason the Co-op could not pay then the credit card company would, but first you need that court order. And I am confident that if you did get a court order then the Co-op would pay.

shaun_from_Africa

But you don't need a court order to attempt a S75 claim.
In fact, there is no requirement to even attempt to claim from the retailer first as you can go directly to the credit provider instead of the retailer.

neilmcl

shaun_from_Africa wrote: »

But you don't need a court order to attempt a S75 claim.
In fact, there is no requirement to even attempt to claim from the retailer first as you can go directly to the credit provider instead of the retailer.

^ This.

IMHO the retailer are being unreasonable so why take it to court at this stage if you have another avenue open to you, ie, a S75 claim.

usefulmale

shaun_from_Africa wrote: »

But you don't need a court order to attempt a S75 claim.
In fact, there is no requirement to even attempt to claim from the retailer first as you can go directly to the credit provider instead of the retailer.

Don't you still have to prove to the card company that the TV failed due to an inherent fault?

neilmcl

usefulmale wrote: »

Don't you still have to prove to the card company that the TV failed due to an inherent fault?

In my opinion the report the OP's commissioned pretty much does this to a point, his CC company may or may not have the same opinion.

shaun_from_Africa

usefulmale wrote: »

Don't you still have to prove to the card company that the TV failed due to an inherent fault?

Yes, but hopefully the card company will have a better understanding of the rights and obligations of a consumer and will accept the report as proof that the fault was in all likelihood due to a manufacturing defect.

naedanger

Avril65 wrote: »

Thanks! how do i go about that? via my CC ?

Read this article. (It explains why claiming against the cc company can be better than claiming against the retailer, as others have said.)

http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

So make your complaint to your credit card company.

They are obliged to treat you fairly. If they don't uphold your claim and compensate you then then ask your cc company for a copy of their complaint procedure. Then submit a formal complaint following that process stating that you believe they are unfairly denying your legitimate claim. Then follow their complaint process to the end. As a last step you are entitled to complain to the Financial Ombudsman Service at no cost to you. (Do not even start any legal action until you have exhausted this option. Otherwise the Financial Ombudsman will not help. Whereas if the Ombudsman finds against you, which is unlikely in my view, you can still then take legal action, if you wish.)

If you have any difficulty post back here.

The report you have obtained, together with your own statement confirming you did not misuse, damage, or operate the tv other than as intended should be sufficient in the absence of any other evidence from the COOP.