Vauxhall Main Dealer issue

AdrianC

mcgas001 wrote: »

Also to add to this vauxhall have never given me a time frame and they are refusing to.

No, it's simpler than that. They CANNOT. They don't know what the problem is until they start diagnosis. Diagnosis is likely to involve dismantling. From that point, the van will not be mobile again until the work is complete - which may be delayed by parts availability.

So this was why I wanted a relief vehicle or else I may not even have a business left if I'm off work for two months.

If the loss to your business is less than the cost of a hire vehicle, is your business viable?
If the loss to your business is more than the cost of a hire vehicle, then mitigate your losses by hiring a vehicle.

If you don't want to hire a vehicle, then ensure your vehicle is within a warranty period or under a maintenance contract that provides you with a replacement vehicle. This may, of course, increase your operating costs.

The way I looked at it. I do lots of miles in this van and if the van failed through manufacturing defect then it is rightly no longer fit for my purposes.

No, it's fit for purpose - it must be, because you're using it for your business quite successfully. It may not be of satisfactory quality, but that's a different thing. And their warranty WILL pay for the costs of fixing it. It's just your other costs which you are arguing about, and refusing to even attempt to mitigate.

mcgas001

Thanks for your reply Adrian.

I appreciate what you have said and take it all on board. I have tried to reason with them, I even begged them and their response was "I appreciate what you are saying, but it's not our problem". This was frustrating as I felt I'd been let down. I felt like the money I spent on the van was all for nothing. This was why I took it to the email. Granted I probably should have worded it a bit better in respect of how I wanted it resolved however the frustration took over and I just started writing.


I've run my own business for 3 years now. I totally understand what it's like to have customers like myself and I'm thick skinned to it now.

I am a mechanic myself by trade so understand that it's not as simple as saying it will be 3 days etc but even if they said "we can't guarantee it but hope it will take no longer then two weeks". That would have been better then nothing.

I am considering hiring a vehicle. I am looking at all options at the moment.


I just want to add, I feel I've been judged on here by my first post and if that's the case then sorry for the way it came across. I am thick skinned and do have a temper which runs away sometimes but I'll also happily accept when I'm wrong and apologise. I spent a lot of money on my van and was really frustrated when it went wrong. The gearbox was the cherry on the cake if you like as it has other issues too. The alarm keeps going off due to a faulty bonnet switch, the timing chain cover is leaking oil, the auto wipers have stopped working and there is a recall for the EGR valve. When the gearbox happened I just felt the van was falling to pieces only 1-2 years after I brought it for over £20k. My partners uncle has a Citroen belingo van that has done 220k miles with no mechanical issues at all. Still on standard engine, clutch, gearbox etc. When mine goes wrong at this mileage I couldn't believe it haha.

[Deleted User]

You came on here initially angry and frustrated, and now due to the good advice from the reasonable members on here have taken on board their views.
Nothing to apologise for and let us know how it goes from here.