Lowell reporting to noddle

racheal244

Hi, hope someone can help or offer me some advice.
In late 2013 I took out a credit agreement with creation finance for some bedroom furniture. In April 2014 I begun to struggle with debt and entered a debt management with Stepchange including this agreement and several other debts. Jump to jan 2015 all.my debts apart from this were showing as defaulted on my credit report but this creations was showing as closed. I have been keeping an eye on my credit report every month with noddle and today lowell have opened this account and have reported against it one late payment in red writing, but the account shows no where as defaulted even though if should have been. I rang lowell earlier to question this and they bought the debt In March this year and will not raise a dispute with Creations to ask why the account was never defaulted. The reason I want the account defaulted is so in a few years 4 at the most I would like to get a mortgage. Surely it should show as defaulted?? Thanks

Marktheshark

CCA request Lowell.

Do not help them by divulging information on the agreement terms or type or periods.

racheal244

I have already done that because they were sending me letters but have never until now put anything on my credit report. They have reported it as fixed term deferred payment loan with a red dot and number one, surely this can't be right? Thanks for replying

Anthorn

racheal244 wrote: »

Hi, hope someone can help or offer me some advice.
In late 2013 I took out a credit agreement with creation finance for some bedroom furniture. In April 2014 I begun to struggle with debt and entered a debt management with Stepchange including this agreement and several other debts. Jump to jan 2015 all.my debts apart from this were showing as defaulted on my credit report but this creations was showing as closed. I have been keeping an eye on my credit report every month with noddle and today lowell have opened this account and have reported against it one late payment in red writing, but the account shows no where as defaulted even though if should have been. I rang lowell earlier to question this and they bought the debt In March this year and will not raise a dispute with Creations to ask why the account was never defaulted. The reason I want the account defaulted is so in a few years 4 at the most I would like to get a mortgage. Surely it should show as defaulted?? Thanks

As I understand this, you got into trouble repaying your debt so you entered into a DMP with Stepchange to repay it and other debts. At that time the account was closed on your credit history. Then the debt was sold to Lowell and now it has been re-opened and a late payment recorded in the account history.

To start with issuing a default notice against a debt being repaid with a DMP is par for the course. So is a late payment notice if a payment is paid late. Stepchange will have negotiated with Creation to avoid a default notice and possibly Creation responded to that and closed the account. Stepchange will know about this.

On to the closed account being re-opened: Debatable. In general, an account which is sold carries with it the original agreement and if a closed account is sold it cannot be reopened. But Lowell might not know the account was closed.

The main point here is that creditors are not obliged to close an account which is being repaid with a DMP and the new owner of the account has the same rights and obligations as the original lender.

Two options: The preferred option is to report it to Stepchange and leave it with them. The other option is to write to Lowell and claim that they have breached the agreement of which the closing of the account is a part. From there complain to the CRA and then to arbitration.

But as I said debatable. Your first action is to tell Lowell something they might not know.

Lastly, the debt and your original agreement is already admitted so I don't see the point in a previous post to not provide Lowell with information.

racheal244

Thanks for your replies.
Anthorn on my credit file I now have one closed account for creations, and Lowell has added a new record for this account. So it is showing twice on my credit report once as closed with creations and then again with Lowell and open. I think I may contact Stepchange as I am confused, will Stepchange contact Lowell for me. I don't think Lowell should have added it again as an active account

GingerBob_3

This highlights yet another egregious failing of the credit reporting industry; they allow scum to access their credit files and defile them with often-malicious data. A debtor sells a debt, and then it seems just about whoever it's sold to can access the CRA databases. This should not be allowed. If a debtor sells a debt, then that should be an end to it for credit reporting purposes. This might encourage debtors to do their own dirty work rather than outsourcing it to scum.

Anthorn

racheal244 wrote: »

Thanks for your replies.
Anthorn on my credit file I now have one closed account for creations, and Lowell has added a new record for this account. So it is showing twice on my credit report once as closed with creations and then again with Lowell and open. I think I may contact Stepchange as I am confused, will Stepchange contact Lowell for me. I don't think Lowell should have added it again as an active account

I don't know if Stepchange will contact Lowell on your behalf and you won't know either until you ask them.

No creditor can add the same account twice and no collection agency can collect on the same debt twice. You should check to see that it is indeed the same account and has the same reference number. Or indeed they may have opened a brand new account for the same debt and they are not allowed to do that either.

As I said complain to Lowell and from there complain to the CRA (Noddle). Another course might be to complain to the Credit Services Association of which Lowell is a member.
http://www.csa-uk.com/