What EXACTLY are my rights for oven that's blown up after 6 weeks?

Aubrey_Thicket

Hi all

Apologies if this has been answered elsewhere but there's loads of different information out there.

Hope someone can help.

We bought a Bosch oven online from Currys just over here weeks ago. Last weekend whilst cooking the inside glass literally exploded. We rang Bosch and despite us saying we didn't want a repair (we wanted a replacement) they wouldn't budge and made it clear that a repair was all we could expect. Furthermore, we would have to wait 7 days until an engineer could call (and we would have to wait in between 7am & 5pm). So, to today and Bosch came but they wouldn't come in to the house with our 15 year old daughter home (Bosch were supposed to call us 30 minutes before). Throw into the mix that I rang them at 3pm asking them to confirm they were still coming (not knowing they had called that morning) and the arrogant advisor simply told me "Look. We told you. It can be any time between 7am & 5pm. He will be with you later". So, after a few conversations with Bosch since they are adamant they will not replace the oven and only repair it. So. I rang Currys and was placed in a queue for 43 minutes until my phone died. I'm fuming! I just want rid of this appliance now. I don't want anything else to do with Bosch again and...Currys 43 minutes on hold is not unusual if you read a lot of threads on here.

Please can somebody tell me. Given the time I have had the appliance (just over 6 weeks). What are my rights? I would prefer a refund and the chance to buy a different oven from a different supplier

Any advice would be greatly appreciated.

Thanks all.

Aubrey_Thicket

Forgot to say. I have no problem with them refusing to come in the house without an adult present. However, they were supposed to ring me 30 minutes before.

neilmcl

The inside glass sheets are easy to replace by the consumer, why wouldn't you want this part replaced?

As you've had the appliance over 6 weeks then you're out of time to exercise your right to reject the oven for a full refund so the retailer can indeed offer a repair should they choose.

Aubrey_Thicket

Ok Neil.

Thanks for that. Just needed that clarifying.

neilmcl

Nothing to worry about having it repaired, as I said replacing the inner glass is pretty straightforward.

Marktheshark

neilmcl wrote: »

The inside glass sheets are easy to replace by the consumer, why wouldn't you want this part replaced?

As you've had the appliance over 6 weeks then you're out of time to exercise your right to reject the oven for a full refund so the retailer can indeed offer a repair should they choose.

Where is this over six weeks rule in legislation.

CoolHotCold

Marktheshark wrote: »

Where is this over six weeks rule in legislation.

http://www.bbc.com/news/business-34403005

For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.

Previously consumers were only entitled to refunds for a "reasonable time".


After 30 days is up, the consumer can request, but ultimately it is down to the retailer.

Silvester89

As you are outside of the 30 days exchange period, you unfortunately aren't in a position to demand a replacement under your consumer rights. However, if they attempt to repair the item and it fails, you can then ask for a replacement.

neilmcl

Silvester89 wrote: »

As you are outside of the 30 days exchange period, you unfortunately aren't in a position to demand a replacement under your consumer rights. However, if they attempt to repair the item and it fails, you can then ask for a replacement.

or a refund.

Marktheshark

CoolHotCold wrote: »

http://www.bbc.com/news/business-34403005

For the first time anyone who buys faulty goods will be entitled to a full refund for up to 30 days after the purchase.

Previously consumers were only entitled to refunds for a "reasonable time".


After 30 days is up, the consumer can request, but ultimately it is down to the retailer.

Thanks for the info, interesting restriction on consumer rights sneaked in, directly contravenes The Directive on Consumer Rights (2011/83/EC).

Make an interesting test case.

unforeseen

Which Article does it contravene?