Will this impact my credit rating?

Fed

Hi

Apologies if this has been answered many times before.

Partner and I have rented a flat for a year now. I paid my rent upfront for the year upon moving in whilst she paid her portion monthly via direct debit. Recently our estate agent contacted us asking if we'd like to move to both paying monthly (clearly implied at completion of our 12 months) and set up new direct debit. We agreed to change it with the full rent coming out of a joint account.

However they moved the direct debit over a month too soon. There wasn't enough funds in the account and without an agreed overdraft the payment left our account and was then recalled by Nationwide that day. This caused us to go overdrawn and incur a £15 fee.

Nationwide have agreed to waive this fee but is this something to be concerned about in terms of our credit rating? If so how do I go about getting the estate agent to acknowledge their error and sorting it?

Thanks

YorkshireBoy

If you weren't notified of the change of date then you should have claimed under the DD guarantee with Nationwide. They'd then have put you back in the place you'd have been in had the incorrect payment not been taken.

As it is, you're at the mercy of Nationwide's CRA reporting policy. It's entirely possible they'll place a '1' marker on your CRA file to show that payments have been bounced to keep your account in order. Then again, they may report nothing. You may find you've damaged your internal rating with Nationwide, even if they don't report the matter.

Were you notified? Be honest! If you weren't, then try a retrospective 'claim'. That way, your credit rating won't be affected.

Fed

YorkshireBoy wrote: »

If you weren't notified of the change of date then you should have claimed under the DD guarantee with Nationwide. They'd then have put you back in the place you'd have been in had the incorrect payment not been taken.

As it is, you're at the mercy of Nationwide's CRA reporting policy. It's entirely possible they'll place a '1' marker on your CRA file to show that payments have been bounced to keep your account in order. Then again, they may report nothing. You may find you've damaged your internal rating with Nationwide, even if they don't report the matter.

Were you notified? Be honest! If you weren't, then try a retrospective 'claim'. That way, your credit rating won't be affected.

Thanks

There is nothing concrete from the estate agent. We had one agent contact us setting out what I said above with all logic and implication pointing to a new direct debit beginning on the start of our 13th month for the 'full rent'. It was then passed to a colleague for who we signed a form for but it makes no reference of date. He appears to have assumed it was starting straight away

We only realised when our statement came through and £15 fee was charged. Upon speaking to Nationwide this was actually for going overdrawn in October by a few pounds sillily. However they also said that there was another £15 pending for 31st December due to the estate agent mix up. She simply agreed to refund the first fee and cancel the 2nd charge coming up after i'd asked but said she didn't know about impact on the credit rating.

Still worth calling them and trying a retrospective 'claim' then?

YorkshireBoy

Fed wrote: »

Still worth calling them and trying a retrospective 'claim' then?

Everything to gain and nothing to lose, would be my thought.