CMS calculations

Frustrated_partner

Has anyone had any issues with CMS using out of date tax year figures?

My partner has been paying for his 2 children via CSA until him and his ex wife were advised by CSA that they would have to come up with an agreement between themselves or be penalised if staying with CSA.
They did this and my partner continued to pay his ex-wife direct until a month ago, his eldest started an apprenticeship. We contacted Child maintenance Support to obtain a new reduced figure to pay his ex wife which she accepted but then she decided to contact CMS with a new claim for verification of my partner's earnings.
What a nightmare they are!!! His calculation came back using a yr end tax figure for 2013/2014. We contacted them and were told that this was the latest figure they had and to contact HMRC. HMRC TOLD US IMMEDIATELY THAT ALL INFO WAS AVAILABLE FOR 2014/2015 AND 2015/2016 and that they would send him confirmation in an employments and benefits history!!!!
We rang CMS back and was advised to forward it to them and they'd use that.....now they're telling us that they can't use that as there is not a 25% tolerance difference on 2013/14 and the 2015-2016 figures!!!! Enough to be overpaying her £120 per month!!!! A decision is going in post today and all we can do is appeal which can take 12 wks!!!!!

Anyone had this issue or any advice???????

Luise03

I too am a frustrated partner - other half has just been told he has to pay a child maintenance amount based on last year's annual salary. He has since been relocated which means fewer hours which equates to a 29% reduction in salary therefore we are in the middle of trying to get this sorted out.
Which makes this whole story worse is that my other half has paid the full amount of maintenance for several years - whilst his son stayed with us for the majority of the week, the CSA believed it was a 50/50 shared care which meant (surprise, surprise) mum could get maintenance money. This year my stepson stayed with his mum on average twice a week from beginning of Jan until late July but she still received maintenance up until July. He then turned 16 and for some unknown reason has decided to spend all his time at mums so, I suppose, quite rightly she has asked for maintenance again! But the frustration is that he has hardly attended school - 33% attendance at present; she has not been formally awarded Child Benefit as yet but she can claim thousands of pounds in maintenance over the year.
Basically we are trying to find a legal route to go down regarding the unfairness of this system.