nPower cancelled my contract due to their technial issue

ichishti

Hi

I have used energy club to switch from British Gas to nPower on 30th November as current fix with British Gas has finished so am on British Gas' standard or variable rate am not too sure. After 2 days in switching process nPower has cancelled my contract and said its due to their technical issue. They asked me to start a new application which I refused because I would lose £30 cashback.
However energy club website keep showing switch in progress.

How can I restart the switch process using energy club?

Thanks

OIrfan

footyguy

ichishti wrote: »

Hi

I have used energy club to switch from British Gas to nPower on 30th November as current fix with British Gas has finished so am on British Gas' standard or variable rate am not too sure. After 2 days in switching process nPower has cancelled my contract and said its due to their technical issue. They asked me to start a new application which I refused because I would lose £30 cashback.
However energy club website keep showing switch in progress.

How can I restart the switch process using energy club?

Thanks

OIrfan

What do you want to do?
If it were me and I had made a decision I wanted the deal I applied for, then I would tell the supplier to get on with it, and if necessary follow their complaint procedure and possibly eventually the ombudsman to get it.

But if you are happy they have cancelled, or you want to cancel as it's well within the 14 day cooling off period available to you, then simply contact the CEC to clear up your CEC account.
There's a CONTACTS link at the bottom of this page

System

I agree 100% with Footyguy. An offer was made and it was accepted in good faith. You have a contract with NPower which it should honour. Escalate to a full complaint.

angelin77

Heed this as a forewarning about the way Npower operate. In my opinion they are the worse energy supplier I have ever dealt with. If they cannot get the initial process right, I doubt if things will get any better.

stevegrass777

I would run to the hills and be thankful you never got involved with this badly run company.
From my experience they can't get the billing correct because there system doesn't work properly,then the staff can't correct any mistakes the system makes.
Then you get frustrated because you spend an unbelievable amount of time on the phone to them and nothing at all happens and you end up in debt because there system gets everything wrong.
Then the worst thing happens!
They block you from leaving because there system is shockingly bad and gets you in debt.
Just thank your lucky stars.

teddysmum

It takes ages to get things sorted because people only deal with call centre staff .


You need to email Executive Complaints , which will acknowledge your message and assign a specific person who will call to deal with your case.

stevegrass777

teddysmum wrote: »

It takes ages to get things sorted because people only deal with call centre staff .


You need to email Executive Complaints , which will acknowledge your message and assign a specific person who will call to deal with your case.

I don't agree,I had the ombudsman team in the end and they still haven't done everything the ombudsman told them to,it took around 2-3 years to get rid of them and resolve some of the problems.
And they never did the right thing without the ombudsman prompting them,they lied,post dated letters,used threats of of debt collectors even when told not to by the ombudsman.The list goes on.
It took them 15 months to give my farther a accurate bill (that's written in the ombudsman letter).
Utterly useless in my experience

nPower

ichishti wrote: »

Hi

I have used energy club to switch from British Gas to nPower on 30th November as current fix with British Gas has finished so am on British Gas' standard or variable rate am not too sure. After 2 days in switching process nPower has cancelled my contract and said its due to their technical issue. They asked me to start a new application which I refused because I would lose £30 cashback.
However energy club website keep showing switch in progress.

How can I restart the switch process using energy club?

Thanks

OIrfan

stevegrass777 wrote: »

I don't agree,I had the ombudsman team in the end and they still haven't done everything the ombudsman told them to,it took around 2-3 years to get rid of them and resolve some of the problems.
And they never did the right thing without the ombudsman prompting them,they lied,post dated letters,used threats of of debt collectors even when told not to by the ombudsman.The list goes on.
It took them 15 months to give my farther a accurate bill (that's written in the ombudsman letter).
Utterly useless in my experience

Hi ichishti,

Please send us a message using the email address on our profile page so we can help.

Thanks

Jen