"No quibble returns policy"??

tali

This company has some very poor reviews
- my friend only discovered after purchasing a CV joint , which was badly made and would not fit.

They refused a refund and would only offer a exchange.


I believe my friend returned after the 30 days period ("No quibble returns policy"??)


Looking at the T/Cs -there is nothing to me that says they are complying with any aspect of "No quibble returns policy"

What do other's think-are they within their rights ?

wealdroam

tali wrote: »

This company has some very poor reviews
- my friend only discovered after purchasing a CV joint , which was badly made and would not fit.

They refused a refund and would only offer a exchange.


I believe my friend returned after the 30 days period ("No quibble returns policy"??)


Looking at the T/Cs -there is nothing to me that says they are complying with any aspect of "No quibble returns policy"

What do other's think-are they within their rights ?

If your friend returned the goods outside the period defined in their "No quibble returns policy", then why do you, or he, think that the terms of that "No quibble returns policy" should still apply?

If you are saying that the goods do not conform to contract, then that is an entirely different matter.

You have a statutory right to reject goods that do not conform to contract, and you have thirty days to do that and you should expect a full refund.

Do the goods conform to contract, or is you friend just not satisfied with the quality of goods supplied?

unholyangel

More info needed.

Purchased online? Which date? When was it delivered? When did they first inform them there was an issue? Was your friend advised of their rights under the Consumer Contract Regulations in a durable medium at the time of entering into the contract? Why doesn't it fit (friend order the wrong part or they've supplied an incompatible one?) etc.

Is that the entirety of their T&C's? Just none of them seem to relate to their no quibbles returns policy. Although quite a few of them possibly breach unfair terms legislation & the consumer protection from unfair trading regulations.

For instance the part about having to cancel in writing and return any goods immediately and also that you cant cancel if provision of services has begun before going on to say nothing in this clause affects your statutory rights. Well actually, it all affects your rights (or tries to). By law you can cancel by either using a model form provided or by making any other clear statement that you intend to cancel the contract. You have 14 days from receiving the goods to notify them of your intent to cancel, you have 14 days from notifying them to then send the goods back. With services, if you request provision of the services before the end of the 14 days, you only lose the right to cancel if the service has been fully performed. If not you can cancel - but may be liable for services provided up until the moment you cancelled.

But while it might indicate they're chancers, none of those terms look like they could potentially help your friend so as wealdrom said, it depends on the exact circumstances & dates involved.

daytona0

Does "no quibble" have a legal definition?

wealdroam

I've just read your profile.

I'll now leave this issue to others.