We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Final payment demand, help.
Prior to switching to GB Energy supply (now bust I know) I had an excessive electricity estimate send to me by npower. This was during my switch to GB energy supplies. I explained the situation to npower, they told me I had to take it up with my new energy supplier. So I did, gave them my meter readings for them to calculate.
They explained to me that due to a large backlog it would take some weeks to resolve and advised me to get back in touch with npower and request a stop on my account, which I did. Fast forward to the 26th, I get an aggressive final demand letter from a credit company wanting me to settle the old bill?
What's the best way of dealing with this? I don't mind court, but I do mind having a default notice on my credit rating.
What can I do? Thanks.
They explained to me that due to a large backlog it would take some weeks to resolve and advised me to get back in touch with npower and request a stop on my account, which I did. Fast forward to the 26th, I get an aggressive final demand letter from a credit company wanting me to settle the old bill?
What's the best way of dealing with this? I don't mind court, but I do mind having a default notice on my credit rating.
What can I do? Thanks.
0
Comments
-
Prior to switching to GB Energy supply (now bust I know) I had an excessive electricity estimate send to me by npower. This was during my switch to GB energy supplies. I explained the situation to npower, they told me I had to take it up with my new energy supplier. So I did, gave them my meter readings for them to calculate.
They explained to me that due to a large backlog it would take some weeks to resolve and advised me to get back in touch with npower and request a stop on my account, which I did. Fast forward to the 26th, I get an aggressive final demand letter from a credit company wanting me to settle the old bill?
What's the best way of dealing with this? I don't mind court, but I do mind having a default notice on my credit rating.
What can I do? Thanks.
Hi apeskin,
Thanks for your post.
Please send us a message using the email address in our profile if you'd like to discuss this further.
Thanks
Jen
“Official Company Representative"
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.2K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards