Consumer rights - credit card Halifax- I need help

michellejm

This article shows banks being made to pay comp for improperly worded statements-
https://www.theguardian.com/money/2014/aug/09/banks-scandal-personal-loan-errors-payout-refund#comments
But halifax say they have done tithing wrong by not allowing me access to my statements for years!
How can that be?
Also, even though I've asked during my complaint for them to back issue the last years statements and tell me my APR they won't? Are they really right in saying this treatment is ok? So confused!

wealdroam

michellejm wrote: »

This article shows banks being made to pay comp for improperly worded statements-
https://www.theguardian.com/money/2014/aug/09/banks-scandal-personal-loan-errors-payout-refund#comments
But halifax say they have done tithing wrong by not allowing me access to my statements for years!
How can that be?
Also, even though I've asked during my complaint for them to back issue the last years statements and tell me my APR they won't? Are they really right in saying this treatment is ok? So confused!

Read again posts #4 & #7.

You are asking questions that have already been comprehensively answered either here or on your other thread.

There's really not much point in seeking further opinions here until you have completed Halifax's complaints process.