Doubled up order

Iluvorkney

Where do I stand with the following?
I placed an online order for an item. I have checked the order and my credit card statement and that confirms one was ordered and paid for.
Got the delivery today and have had two delivered.
I can imagine what might be suggested but I am only interested in what the law says.

glentoran99

The law says you should tell them

unholyangel

The law says you received goods by mistake so they still belong to the sender. They have up to 6 years to chase you for the return of their goods or the value.

However the company should be picking them up at their expense and your convenience.

Ectophile

The second one is not unsolicited goods - it was sent to you by mistake.

You must contact them and offer them an opportunity to collect the extra one at their expense in a way that is convenient to you.

If they don't get back to you, you must contact them again.

If they still do not collect the goods, then you may sell them, but the money belongs to the company and they may claim it back for up to 6 years in England or Wales (5 in Scotland).

Iluvorkney

Pretty much what I thought.
Pleased I didn't hear things like "have you got an ebay account?

Thanks all

ThumbRemote

glentoran99 wrote: »

The law says you should tell them

The law says no such thing.

Morally you should tell them.
Legally they can pursue you for the return of the goods. But you are under no obligation to let them know of their mistake.

powerful_Rogue

ThumbRemote wrote: »

The law says no such thing.

Morally you should tell them.
Legally they can pursue you for the return of the goods. But you are under no obligation to let them know of their mistake.

However by not telling them it could be looked upon as theft.

marliepanda

Iluvorkney wrote: »

Pretty much what I thought.
Pleased I didn't hear things like "have you got an ebay account?

Thanks all

Pleased?

You don't need strangers on the internet to tell you to inform a company they've sent you too many.

OlliesDad

Indeed it could be seen as theft by finding, although unlikely that the police would take any action if reported to them.