Can someone please help

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pippyling
pippyling Posts: 2 Newbie
in Insurance & life assurance
I had a unfortunate accident with liquid and a mobile phone at the weekend. Phoned my insurers yesterday and am covered under accidental. They advised the loss adjuster needed to ring me back within the next 24-48 hours. I have spoken to them today, well the lady who books the appointments and the first phone appointment available is next Monday, 6 days after my first call!! I find this completely unacceptable, is this normal practice??

Many thanks

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  • rudekid48
    rudekid48 Posts: 2,382 Forumite
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    Run up to xmas, iPhone 7 out, new android phones being released - I imagine there's a lot of "accidental" phone related claims for them to process right now ;)
    All matter is merely energy condensed to a slow vibration, we are all one consciousness experiencing itself subjectively, there is no such thing as death, life is only a dream, and we are the imagination of ourselves.
  • pippyling
    pippyling Posts: 2 Newbie
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    Its via my home insurance and not after the latest just a replacement of what I've got.....
  • rudekid48
    rudekid48 Posts: 2,382 Forumite
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    Didn't mean you, just offering potential reason for your wait...
    All matter is merely energy condensed to a slow vibration, we are all one consciousness experiencing itself subjectively, there is no such thing as death, life is only a dream, and we are the imagination of ourselves.
  • dacouch
    dacouch Posts: 21,637 Forumite
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    Do you live in an area that has been affected by the recent floods?
  • csgohan4
    csgohan4 Posts: 10,587 Forumite
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    bare in mind claiming on your home insurance your premiums will go up and you have to declare this in future home insurance renewals.


    Do you have excess to pay as well?
    "It is prudent when shopping for something important, not to limit yourself to Pound land/Estate Agents"

    G_M/ Bowlhead99 RIP
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