Talktalk playing with my broadband

jonnyb1978

I have fibre optic broadband with talktalk and never really had a problem.

I renewed contract in July and noticed my mobiles wifi was dropping out more when in bedroom and bathroom. Now I notice downstair in the back room the Xbox is struggling to load online things. Diagnostics says everything fine but it's either slow or will not connect to Xbox live. Also catch up and online items on my free Sat box box also the same.

Do talktalk do this? Not good enough for fibre optic when never had a problem before so the distance from router is not an issue unless they have tweaked things at their end.

debitcardmayhem

Sounds like router problem, TT are bad/useless/fantastic doubt that they are the cause. The wi-fi seems to be the root cause.

Fightsback

Just on a side note I believe the some TalkTalk routers are equally vulnerable as those that were hacked in Germany:

http://www.ispreview.co.uk/index.php/2016/11/talktalk-isp-routers-potentially-vulnerable-new-mirai-worm.html

see here as well

http://www.theregister.co.uk/2016/11/28/router_flaw_exploited_in_massive_attack/

esuhl

jonnyb1978 wrote: »

Do talktalk do this? Not good enough for fibre optic when never had a problem before so the distance from router is not an issue unless they have tweaked things at their end.

Or a neighbour could have changed the channel or position of their wifi access points. Or bought a high-gain aerial.

AndyPix

First thing i would do is turn the router off and leave it off for a few minutes, restart and see how it is.


Next thing would be to start changing wifi channels

Strider590

This appears to be a WiFi issue and as such I believe it is not your ISPs problem to deal with (contrary to that stupid section in a recent BBC Watchdog program).

Get a WiFi analyser app for your mobile device and check to see what channels are being used by surrounding WiFi networks.

It may be that like myself you have a neighbour that turns their router off when not using the internet, in which case changing channels is pointless because every time they turn on their router it'll pick a random channel and could easily pick the same channel as you again (Virgin routers have a habit of doing this). In the end I had to run a cable through my house because I was losing WiFi every few days.

Fightsback

Susan1942 wrote: »

Sorry to hijack.....

Please start a new thread.

Susan1942

OK will do Thanks!

Oblivion

Strider590 wrote: »

This appears to be a WiFi issue and as such I believe it is not your ISPs problem to deal with (contrary to that stupid section in a recent BBC Watchdog program).

Get a WiFi analyser app for your mobile device and check to see what channels are being used by surrounding WiFi networks.

It may be that like myself you have a neighbour that turns their router off when not using the internet, in which case changing channels is pointless because every time they turn on their router it'll pick a random channel and could easily pick the same channel as you again (Virgin routers have a habit of doing this). In the end I had to run a cable through my house because I was losing WiFi every few days.

It can be a problem when the hub/router is left set to auto-pick a channel. I came to an amicable agreement with my nearest neighbours (strongest Wi-Fi signals) a long time ago to switch from Auto to a set channel in the router's menu.
We had a laptop with inSSIDer software installed and walked around with it 'mapping' each other's property regarding signal strengths and where channels were competing and we came up with the best compromise.


Problem pretty much solved. Of course, if you don't get on with your neighbours ...........

AndyPix

If nextdoors wifi is strong enough to interfere with you own, some might advocate simply hacking theirs and using that !! *


*I dont advocate this

Strider590

Oblivion wrote: »

It can be a problem when the hub/router is left set to auto-pick a channel. I came to an amicable agreement with my nearest neighbours (strongest Wi-Fi signals) a long time ago to switch from Auto to a set channel in the router's menu.
We had a laptop with inSSIDer software installed and walked around with it 'mapping' each other's property regarding signal strengths and where channels were competing and we came up with the best compromise.


Problem pretty much solved. Of course, if you don't get on with your neighbours ...........

Well that sounds like a nice solution, but it relies on them knowing how and chances are they don't. You could do it for them, but then as soon as they get any sort of computer/network/internet issues, they're going to be knocking on your door suggesting it was something you did.

This is why I don't run an IT business any more, you fix something for someone and next time anything goes wrong they blame you and expect you to fix it for free, that's the logic of an IT muggle.