Openreach to legally split from BT

spyhunter

ukcarper wrote: »

I was under the impression that BT had to maintain a sufficient profit margin.

They do. as would any business. whats your point???

badmemory

spyhunter wrote: »

They do. as would any business. whats your point???

I would guess that their regulated profit margin needs to be bigger than other businesses and is therefore set up to fail. This will mean that those who can afford to buy out these businesses are due a nice little bonus at our expense, just for a change.

ukcarper

spyhunter wrote: »

They do. as would any business. whats your point???

But they don't have that margin set by a external regulator.

onomatopoeia99

badmemory wrote: »

We will all have to hope that nothing goes wrong with our service. Just wait for the call to BT about something wrong. It's nothing to do with us, ring Openreach. Ring Openreach, it's nothing to do with us, ring BT.

Openreach are not a consumer facing company. If you have a fault on your voice line, you call whichever provider you get voice service from, if you have a fault on your broadband you call whichever provider you get broadband from. These are the providers you have contracts with, so they are obliged to fix it. If the problem is with one of their suppliers, it is up to them to deal with the supplier, not you.

When I had a broadband problem caused by the phone line to my house, the ISP dealt with BT wholesale (that in turn dealt with Openreach), because the ISP understands that I am their customer, I am not a customer of BT wholesale or of Openreach.

Robisere

I find it interesting that, after 5+ years with Plusnet FTTC, I could never get a stable, working solution to the ongoing dropouts and loss of broadband service. Despite at least 5 BT Openreach engineer visits. Then I moved to Sky for TV, broadband and phone. At the first such problem, a totally different (young) engineer came and solved two problems. He said that each of the previous engineers should have spotted that I needed a new, shielded line to replace the corroded one from the pole over the road. They should also have spotted the GPO connection into the house, itself corroded.

Sky use BT lines and BT openreach engineers. Perhaps the deep pockets and large numbers of lines used by Sky, were a factor?

teddysmum

Robisere wrote: »

I find it interesting that, after 5+ years with Plusnet FTTC, I could never get a stable, working solution to the ongoing dropouts and loss of broadband service. Despite at least 5 BT Openreach engineer visits. Then I moved to Sky for TV, broadband and phone. At the first such problem, a totally different (young) engineer came and solved two problems. He said that each of the previous engineers should have spotted that I needed a new, shielded line to replace the corroded one from the pole over the road. They should also have spotted the GPO connection into the house, itself corroded.

Sky use BT lines and BT openreach engineers. Perhaps the deep pockets and large numbers of lines used by Sky, were a factor?

Unfortunarely, I've just gone in the opposite direction and can't wait to go back. I'm having dropout and speed problems, though the dropouts have improved from regular to once a day.


The Openreach service will vary as they subcontract the work. The man, working for a company subcontracting, who fitted my son's service told me they had recruiting problems with subcontractors. I wonder if it's anything to do with the way they pay them. (They used to pay subcontractors a flat rate, while, charging customers supplements for after 4pm, weekend and Sunday callouts.)

onomatopoeia99

teddysmum wrote: »

The Openreach service will vary as they subcontract the work. The man, working for a company subcontracting, who fitted my son's service told me they had recruiting problems with subcontractors. I wonder if it's anything to do with the way they pay them. (They used to pay subcontractors a flat rate, while, charging customers supplements for after 4pm, weekend and Sunday callouts.)

Round my way they seem to use Kelley for voice stuff like reconnecting lines, but for broadband installs and faults it's always an Openreach crew that turns up.

Anthorn

But what about Brussels?
http://www.telegraph.co.uk/news/2016/11/29/ofcom-oders-bt-split-openreach-network/

Even if we get the proposed separation it won't affect the customer. It will just mean that ISPs could make more profits which won't be passed on to the consumer. Looks good on paper though.

iniltous

Robisere wrote: »

I find it interesting that, after 5+ years with Plusnet FTTC, I could never get a stable, working solution to the ongoing dropouts and loss of broadband service. Despite at least 5 BT Openreach engineer visits. Then I moved to Sky for TV, broadband and phone. At the first such problem, a totally different (young) engineer came and solved two problems. He said that each of the previous engineers should have spotted that I needed a new, shielded line to replace the corroded one from the pole over the road. They should also have spotted the GPO connection into the house, itself corroded.

Sky use BT lines and BT openreach engineers. Perhaps the deep pockets and large numbers of lines used by Sky, were a factor?

You just got a more tenacious Openreach engineer with the 'Sky' fault report, you could just as easily had that engineer attend on the previous 'Plusnet' fault reports, OR don't treat service providers differently, but like any business some employees are more diligent than others.
AFAIK , installation may be done by contractors working for OR, but faults are dealt with by OR staff only

force_ten

it was said earlier this year that BT were going to invest six billion pounds in openreach to improve the network and increase broadband speeds

if BT are separated from openreach what will happen to this 6 Billion pound investment ?, people are calling for total separation and are saying it will make things better which i cant see myself