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Iceland Bonus Card online top up warning.

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Posts: 93 Forumite


I always top up my Iceland bonus card online, using my (Cash back) credit card before I shop with the amount I expect to spend. In order to benefit from the £1 bonus they give for every £25 top up.
I’ve recently had a problem that has now happened twice, once in August and again in November. Both times I topped up my bonus card with £50. All seemed OK until I checked my credit card statement & noticed that £50 had been charged twice, on the same day. Checked my bonus card & each time only 1 x £50 had been credited.
Both times I called Iceland CS, who took some convincing of what had happened. Both times they clearly thought I was wrong but said they would check my payments and call back. Both times they called back were very apologetic that I was indeed right. And arranged to refund £50 back to my credit card.
Now for this to happen twice in three months I’m thinking I can’t be the only customer this has happened to. So if you have topped up your Iceland bonus card online, check your payment card statements, you too may have been double charged.
I’ve recently had a problem that has now happened twice, once in August and again in November. Both times I topped up my bonus card with £50. All seemed OK until I checked my credit card statement & noticed that £50 had been charged twice, on the same day. Checked my bonus card & each time only 1 x £50 had been credited.
Both times I called Iceland CS, who took some convincing of what had happened. Both times they clearly thought I was wrong but said they would check my payments and call back. Both times they called back were very apologetic that I was indeed right. And arranged to refund £50 back to my credit card.
Now for this to happen twice in three months I’m thinking I can’t be the only customer this has happened to. So if you have topped up your Iceland bonus card online, check your payment card statements, you too may have been double charged.
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