Voluntary termination.....advice needed RMS receivables

Babiesmummy_2

Hi All

RMS Receivable came and collected our car on 5th October. They sent a letter on 10th October detailing damages over & above fair wear and tear, totalling £187. I then sent them a letter on 27th October disputing the charges and sent a cheque offering £45 (letter sent recorded delivery)in full & final settlement. Yesterday we received a letter asking for the full payment and not acknowledging the letter we sent to them. I have checked Royal Mail tracking and the letter was signed for on 31st October.

RMS have tried to contact us several times by phone, but as the contract was in my husbands name they won't speak to me about it, but presumed it would be better to all be done in writing anyway.

Where do we go from here, should I write back acknowledging their letter and advise them they received correspondence from us on 31st October ?


TIA

Kelly

Rain_Shadow

So, what were the damages? £187 is a piddling amount.

Might be worth telling us the make and model too.

neilmcl

Babiesmummy wrote: »

Where do we go from here, should I write back acknowledging their letter and advise them they received correspondence from us on 31st October ?

May be you should get your husband to speak to them.

Jansenrovers

Do you agree that there is damage above normal wear and tear?

When they collected the car did they complete a vehicle assessment form? If so, did it say anything on there about damage?

Hintza

Why didn't you sort the damage before you sent it back. You have acknowledged there was some.

Car_54

Babiesmummy wrote: »

Hi All

RMS Receivable came and collected our car on 5th October. They sent a letter on 10th October detailing damages over & above fair wear and tear, totalling £187. I then sent them a letter on 27th October disputing the charges and sent a cheque offering £45 (letter sent recorded delivery)in full & final settlement. Yesterday we received a letter asking for the full payment and not acknowledging the letter we sent to them. I have checked Royal Mail tracking and the letter was signed for on 31st October.

RMS have tried to contact us several times by phone, but as the contract was in my husbands name they won't speak to me about it, but presumed it would be better to all be done in writing anyway.

Where do we go from here, should I write back acknowledging their letter and advise them they received correspondence from us on 31st October ?

If they won't speak to you (and they're right), what makes you think they'll respond to your letter? Your husband needs to write, but IMHO he'll be wasting his time.

Moto2

This should give you some idea of fair wear and tear

http://www.gecapital.co.uk/en/docs/BVRLA_FWT_GECapital.pdf