Returns - Not enough info provided

fayemcd

Hi, I got an issue I was hoping someone could help me with.

I bought some tiles online and had some surplus and wanted to send them back. They recommended a pallet shipping company and I set up the delivery to return the tiles. The website explains the size of the pallet, which I adhered to. When the lorry turned up the driver said it was the wrong pallet and he could not pick it up. I called the company and on the phone they said that I had the wrong pallet. I needed a British standard pallet rather than the pallet I used (I googled "standard pallet" and that does not exist). I had to rearrange the delivery and pay another £40 but I am not convinced I should be paying this. I have asked various times if they could show me on their website where it states that the pallet has to be a specific pallet. So far I had nothing.
I don't quite know how to pursue this as I have no evidence. The evidence is the absence of evidence of them telling me exactly what pallet to use.

Can anyone help?

Faye

powerful_Rogue

What size was the pallet you used?

Bogalot

What is the name of the pallet shipping company?

I wonder if it is a B2B service that would reasonably expect the client to know which pallet to use.