Transaction Fraud due to online shopping

John_B

Hi, I'm after some advice.

A month ago I saw an ad on Facebook for some skin cream for the cost of £5. After ensuring there were no gotcha's in terms of subscriptions, I duly ordered and paid via my Barclay's debit card. I received a text from my bank asking for confirmation of the transaction which I agreed.

The product arrived, then a month later after checking my bank statement, I have noticed my account has been debited thus far £400 over 4 transactions to a business registered in Gibraltar. I have no contract details whatsoever.

I have been in touch with Barclay's they are unable to reverse last payment even though it was less than 24 hours since the funds were taken from my account, and will send me paper-work to complete, I was not left feeling optimistic after the phone call.

Feeling really pig sick and livid at the moment, I can see this is going to be one massive head-ache.

So what are my chances of having these authorised withdrawal of funds refunded?

harshitguptaiitr

Have you made a formal complaint to the bank and also a formal complaint to the merchant?

jumpingjackd

Sorry but dont expect much help from Barclays!! I had a similar situation. I did get some monies refunded but had massive overdrawn fees, some were waived. I thought that to be the end of the matter. However Barclays in their wisdom saw fit to make the payments to them a couple of months later, without telling me and again charging me unauthorised overdrawn fees!!

Katiehound

Sounds as if either you signed T&Cs without reading- leading to a regular mailing, or there was a hidden regular mailing tied up with the offer.
I doubt you are likely to get money back but make sure the bank will not honour anymore payments.Mind you if you don't have any products I would say that was fraudulent....

If you have the details of the business registered in Gibralter that's who you need to contact- as well....

Came across the name of this organisation just last week: https://www.resolver.co.uk- maybe they have advice.

John_B

I have no contact details for the merchant, absolute zero, it was a Facebook ad, impossible to re-locate, can guarantee I wouldn't be the only one to be reeled in like this. I reported it to Barclay's as a fraudulent transaction and am waiting on the relevant paper-work.

I did ensure there were no hidden T&C's.

Katiehound

but the money went somewhere- presumably Barclays have details of the a/c where it went?