Tesco Technika faulty TV - worth an engineer's report?

NeilCr

I'd be surprised if CAB said that one of the options would be a full refund

On the public website there is this tool

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

I used it for what I believe is your situation and the result says a part refund would be far more likely

DomSez

NeilCr wrote: »

I'd be surprised if CAB said that one of the options would be a full refund

On the public website there is this tool

https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-goods/

I used it for what I believe is your situation and the result says a part refund would be far more likely

Ta muchly. Might be worth a shot with that letter and see if I get anything out of it.

powerful_Rogue

DomSez wrote: »

Ta muchly. Might be worth a shot with that letter and see if I get anything out of it.

I wouldn't waste your time. You know what you've got to do, and with your recent incorrect outbursts to Tesco I think any chance of any kind of goodwill gesture is long gone.

DomSez

powerful_Rogue wrote: »

You know what you've got to do

Well, that option is to spend £40 to get £33 at most, it seems.

Bogalot

Tesco called your bluff. They know TS wouldn't take on a case like this and that you'd got your facts wrong.

If you want to go back to them again then change the way you approach them. You have a fault, you feel the tv should have lasted longer, how should you proceed in taking this further? I wouldn't be contacting them again in your position, they'll have records of your previous communication so will take anything you say with a large pinch of salt.

powerful_Rogue

DomSez wrote: »

Well, that option is to spend £40 to get £33 at most, it seems.

And that's your only option on a 4 year old budget TV.

You know Tescos final stance on the situation, why waste more time and money fighting a losing battle.

Bogalot

DomSez wrote: »

Well, that option is to spend £40 to get £33 at most, it seems.

And could leave you down £40.

In what way is the local engineer qualified, is he even an engineer?

worried_jim

Get yourself down to Richersounds and buy a proper tv.

http://www.richersounds.com/product/tv---all/samsung/ue32k5100/sams-ue32k5100

NeilCr

Bogalot wrote: »

Tesco called your bluff. They know TS wouldn't take on a case like this and that you'd got your facts wrong.

If you want to go back to them again then change the way you approach them. You have a fault, you feel the tv should have lasted longer, how should you proceed in taking this further? I wouldn't be contacting them again in your position, they'll have records of your previous communication so will take anything you say with a large pinch of salt.

Tend to agree

I'd also be pretty peed off if I was the CAB person by the way you misrepresented their advice

wealdroam

Bogalot wrote: »

In what way is the local engineer qualified, is he even an engineer?

Do you know the local engineer that DomSez was planning to use then?

In your opinion, how should one go about getting a report?