Non fault accident in hire car

AM_Malcolm

Hi,

Would appreciate advice.

I rented a car from Enterprise and was involved in an accident. I am not at fault, someone dtove into my while I was static and pushed me into the car infront of me causing damage to my vehicle (the car rental) and car ahead of me. I did all the necessary things from taking photos to exchanging details and I called the rental company accident line and provided all required details.

My issue is that the car rental company want me to pay an excess (£1000) even though the accident is not my fault, they said the excess applies in all conditions whether I'm at fault or not.

Is this possible? I insured the excess via a third party insurance company but still that would mean I have to pay the £1000 and then spend weeks claiming it back from the third party insurer which will leave me out of pocket.

Any ideas / advice?

Many thanks.

Browntoa

yes , you recover the excess down the line

dacouch

Have you spoken to the third party insurer of your excess?

Some will pay the excess up front for you

Quentin

AM_Malcolm wrote: »

My issue is that the car rental company want me to pay an excess (£1000) even though the accident is not my fault, they said the excess applies in all conditions whether I'm at fault or not.

Is this possible? I insured the excess via a third party insurance company but still that would mean I have to pay the £1000 and then spend weeks claiming it back from the third party insurer which will leave me out of pocket.
........

Your issue really looks to be that you didn't read your contract before agreeing it.

Excesses are always payable.

In your case you have paid for cover (which will pay out irrespective of whether or not you are any way to blame), yet seem loath to put in a claim.

If your excess is being taken from your credit card, them get your claim in and hopefully it will be paid before you need to pay your credit card bill

AM_Malcolm

dacouch: I haven't called the his insurance company but will call them and see what happens.

Thanks for th advice everyone.

Jlo31

Did you manage to get your excess back in the end?

TadleyBaggie

They haven't logged on for almost two months.

Jlo31

I guess we will never find out then lol

luadedes

hello. I have had a non fault accident in the car I rented to work as a taxi driver. A claims 'specialist' has told me I don't need to pay the rental company a penny more and that he will hire and give me a car to work in FOC -he says that the 3rd party insurers will pay him the cost of providing my free car and that the 3rd party insurers will pay the rental company 'loss of use' for their car, and they will pay the rental company's bodyshop to fix it, and me for my small injury [which doesn't prevent me from driving/working]. So I get a free car and the rental company don't lose out. Is this true please?