Tesco 3 for 2 on toys cancellation

naedanger

meer53 wrote: »

I don't think they'll be too worried about that

I didn't say they would be. (That said, not worrying about losing customers strikes me as a rather complacent attitude.)

shaun_from_Africa

wealdroam wrote: »

Put quite simply, you have only purchased two toys so are not entitled to the '3 for 2' offer - but you already know that.

You are right, they have covered themselves.
Their T&Cs confirm that in your situation they have no obligation to supply the ordered goods:

3. Acceptance

Your order is an offer to buy from us. A contract is only formed when we notify you that we have despatched your order or notify you that your order is available to collect at the store (as applicable). At any point up until then, we may decline to supply the goods to you.

Surely then, Tesco would only be covered if the OP hadn't received a dispatch e-mail stating that one of the items would be missing from the order?
If they simply received an e-mail stating that the order had been dispatched then from the T&C's above this means that the offer was accepted and a contract formed.

wealdroam

shaun_from_Africa wrote: »

Surely then, Tesco would only be covered if the OP hadn't received a dispatch e-mail stating that one of the items would be missing from the order?
If they simply received an e-mail stating that the order had been dispatched then from the T&C's above this means that the offer was accepted and a contract formed.

That's right.

We don't know what was actually in any email sent to the OP, but I suspect he/she received an email stating exactly what would be sent.

I do agree that we are led to believe that the OP was surprised at the time of opening the package to find that one item was missing.

Perhaps the OP can clarify.

The-Truth

naedanger wrote: »

I didn't say they would be. (That said, not worrying about losing customers strikes me as a rather complacent attitude.)

They're going in the right direction now. And losing a bad customer is never really a bad thing!



Complaining customers just float around anyway. They'll be someone moaning that they'll never shop at Sainsbury's again on the same day will then go to Tesco instead. Complaining customers just basically shuffle around and cancel each other out.

naedanger

The-Truth wrote: »

They're going in the right direction now.

Good. I am a shareholder.

And losing a bad customer is never really a bad thing!

I agree provided the customer is genuinely a bad customer. But categorising every customer with a grievance as a "bad customer" seems like complacency.

Complaining customers just float around anyway. They'll be someone moaning that they'll never shop at Sainsbury's again on the same day will then go to Tesco instead. Complaining customers just basically shuffle around and cancel each other out.

If all companies service levels were the same I would agree. However if some companies get their levels of service better than others then they will attract and retain more good customers than the complacent companies.